Paid Support for Simple Membership Plugin

The Simple Membership plugin is completely free and stable, actively used on over 40,000 sites. Should any bugs arise, we will address them within a reasonable timeframe.

We provide thorough documentation for the plugin and offer some free support through our support forum.

However, not all issues are straightforward to investigate and resolve. Variations in server configurations and plugin conflicts can complicate the troubleshooting process, making it time-consuming.

There will always be a small percentage of sites where our plugin may conflict with another plugin, theme, or specific server environment. Unfortunately, we cannot provide free troubleshooting for site-specific conflicts due to time constraints.

Few of our users have requested us to introduce an option to get guaranteed paid support for this plugin. So here is what we are offering:

1. We will check your site and investigate the issue (related to an advertised feature of the plugin)
2. We will find out the source of the issue and give you details on it
3. Suggest and apply any necessary fix for it
4. The cost for this will be $39 (Troubleshooting of 1 issue per ticket)
5. Note that this is not for customization type request. Contact us for a quote if you want to get a customization job done.

If the above sounds good to you, then do the following steps.

Please be aware that it may take us 24 to 48 hours to assess the issue and respond. If you require a quicker response, you may need to consider an alternative plugin.

Get Premium Support

Step 1) To get started, do the following conflict test

First, do this plugin conflict test to check if the issue is related to a plugin conflict or not. Take note of the outcome of this step so you can give us information about it.

Step 2) Get in touch

You can contact us using the following form so we can assess the situation before you make a payment.

You can expect a response from us within 24 to 48 hours. If this timeframe does not meet your needs, we recommend seeking an alternative plugin that can offer a faster response time.