Normally, the plugin runs in an automated fashion and updates the member profiles when accounts are renewed. However, sometimes you may want to manually activate a member’s account that has expired. The following documentation explains how to do it correctly.
The expiry of a member’s account is controlled by the membership level assigned to that member. When you want to manually activate an expired account, you need to pay attention to the following two items from the member’s profile:
- The membership level assigned to the member.
- The “Access Starts” date set in the profile.
Check the Access Duration value of the membership level in question and then do the following according to the access duration.
1) No Expiry Access Duration
If the membership level of the member has “No Expiry” duration, then you can just change the account status to “Active” and save the profile.
2) Expire After Access Duration
If the membership level of the member has “Expire After” duration, then update the “Access Starts” date value to the current date so the plugin doesn’t think that the membership has run its course and revert it back to expired.
Change the account status to “Active” and update the “Access Starts” date to current date then save the profile.
3) Fixed Date Expiry Access Duration
If the membership level of the member has a “Fixed Date Expiry” duration, then check to make sure the current date is not past that expiry date already.
- Past the expiry date – then changing the account status to “active” won’t help since the membership level is still expired. You may want to switch the member to a new membership level in this case.
- Expiry date is still in the future – then you can just change the account status to “Active” and save the profile.
