[Willb]

Yes i’ve checked the URL mutliple times over.
And yes, i’ve checked the box to enable expired login.

It’s very strange and I’m not sure how to debug it.

[Willb]

I have also tested it with another user that signed up by paying with Stripe – they paid for a 1 year membership.
I then edited the member settings by changing ‘Access Starts ‘ and ‘Member Since’ date manually to back in 2015 so that it is now ‘expired’.
They see the same message when they try to access the renewal page:
“Your account has expired. Please renew your account to gain access to this content.”

I also tried leaving ‘Account Status’ to Active and changing it to ‘Expired’ and both ways I get the same problem.
How can I test the renewal page to see if it works?
Because right now it appears to not work.

[Willb]

to be clear – I am on the renewal page – I see the title but there is no content – only the message saying:
“Your account has expired. Please renew your account to gain access to this content.”

[Willb]

– All the setting are correct.
– Yes I did create this user manually. Would that make a difference?
– I have checked debug logs and there is nothing strange there
– no i’m not using any caching.

I have changed a user’s sign up date so that their account is now expired.
I log in with that acount and I see the message saying it’s expired.
so far so good,
I go to the renewal page, and instead of seeing the page, I just get the same message saying their account has expired!
It seems like the setting for the ‘Membership Renewal URL’ is being ignored for some reason, as it should allow me to see that page

[Willb]

to add – when they click the link to renew they again see the same message.
and Yes I have added the Renewal page URL in teh advanced settings.
and I have added page protection on the page and added all levels to it.

[Author]

Posts