[jordan]

My guess is updating the plugin. I updated it about a month or two ago, so it wasn’t far out of date.

I had not changed any settings from the old version to the new. We’ll see how it goes as more people pay their dues. So far, it at least worked on one person without any manual interaction.

[jordan]

Again, it was a 365 days expiry setting, not fixed.

I did an update to the plugin and then had another person renew (set to expire January 1st based on 365 days from access start date) and it did update the expiry date to December 31st, 2020. So, an update may have fixed the issue. Weird that it didn’t set it to January 1st again, but so far at least its working.

I will report back one a few others have done it to see if this sticks or if it was a one off. I will also enable debugging for this.

[jordan]

Let me clarify the setup a bit. We aren’t using subscriptions on any of our membership levels.

We have an;
Individual yearly membership that expires after 365 days
Family yearly membership that expires after 365 days
Lifetime membership that never expires

There is no automatic subscription or auto renewal. Members will have to login and renew their membership manually or it just expires and they can’t access the content anymore until the manually renew via our renewal page. The accounts work great as far as expiring, sending expiration emails, letting people renew, etc.

However, when they do login and renew i can see their payment, it shows a “view profile” link next to their payment like it knows who they are in the system; BUT, if you then go into that member their expiry date is still set for what it was before, it did not add an addition 365 days to their account. Presumably, when their account expires it will not recognize that they have renewed.

Again, not using subscriptions or auto renewing or anything like that, just a basic manually renewable membership.

Thanks in advance!

[Author]

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