[Jacqueline]

Great, thank you!

[Jacqueline]

Just a follow-up to this – my web host dug further into the issue and replied with the following:

“We checked deeper, and it seems to be a bug in “Simple Membership MailChimp Integration” by “smp7, wp.insider” plugin.

Can you have the plugin support check the uncaught error below?
Uncaught Error: Unsupported operand types in /home/public_html/wp-content/plugins/simple-membership-mailchimp-integration/swpm-mailchimp-action.php:325″

Thanks so much!

Jacqueline

[Jacqueline]

Thank you for this feedback. I’ve reached out to the web host, and this is their response:

This is not a mod_security and this rule doesn’t block. It’s just a warning.
SecRule REQUEST_METHOD “@rx ^POST$” “id:77140992,chain,phase:2,pass,log,severity:5,t:none,msg:’IM360 WAF: Suspicious access attempt (WP folders)!||SC:%{SCRIPT_FILENqAME}
pass – means that request will be tracked, but not blocked;

I would have them take a look at error:

Error message: Uncaught Error: Unsupported operand types in /home/public_html/wp-content/plugins/simple-membership-mailchimp-integration/swpm-mailchimp-action.php:325

Does this seem like something further that you can investigate?

Thanks so much!

Jacqueline

[Jacqueline]

Sure thing – here is the error log (replaced site name with xxxxxx). Again, as a reminder, this only happens when changing membership level. Adding new members works fine.

[Tue Apr 18 12:07:15.236132 2023] [security2:error] [pid 30173:tid 47838856623872] [client 75.157.122.104:50119] [client 75.157.122.104] ModSecurity: Warning. Match of “pmFromFile path_excludes” against “REQUEST_FILENAME” required. [file “/etc/apache2/conf.d/modsec_vendor_configs/imunify360-full-apache/006_i360_4_custom.conf”] [line “249”] [id “77140992”] [msg “IM360 WAF: Suspicious access attempt (WP folders)!||SC:/home/xxxxxx/public_html/wp-admin/admin.php||REQUEST_URI:/wp-admin/admin.php?page=simple_wp_membership&member_action=edit&member_id=179||T:APACHE||”] [severity “NOTICE”] [tag “service_i360custom”] [tag “noshow”] [tag “im360_req_post”] [hostname “xxxxxx.ca”] [uri “/wp-admin/admin.php”] [unique_id “ZD7qYxYOs-ju5jZTqlDsngAAAA0”], referer: https://xxxxxx.ca/wp-admin/admin.php?page=simple_wp_membership&member_action=edit&member_id=179

[Jacqueline]

Spoke too soon! I did notice that we had a capitalization difference in the list name and thought that might be the issue. But unfortunately, it didn’t resolve it. Here is the debug log (with personal details removed):

[2023/04/16 13:37:47] – SUCCESS: [MailChimp] Mailchimp integration addon. Admin edit member hook.
[2023/04/16 13:37:47] – SUCCESS: [MailChimp] Debug data: ABC members|hello@xxxxxx.ca|Name|Name
[2023/04/16 13:37:47] – SUCCESS: [MailChimp] Doing list signup.
[2023/04/16 13:37:47] – SUCCESS: [MailChimp] Checking list name : ABC members
[2023/04/16 13:37:47] – SUCCESS: [MailChimp] Found a match for the list name on MailChimp. List ID :1982180234
[2023/04/16 13:37:47] – SUCCESS: [MailChimp] List ID to subscribe to:1982180234
[2023/04/16 13:37:47] – SUCCESS: [MailChimp] Modifying interest groups…

The resulting error that appears is this:

“There has been a critical error on this website. Please check your site admin email inbox for instructions.”

To note:

– This only occurs when updating the membership level of an existing user
– The change does get made, regardless of the error
– When I disable the MailChimp plugin, this error does not occur

Any ideas? Is it because the user already exists in MailChimp? If that’s the case, could the plugin be updated so that it doesn’t send a critical error message every time a membership level is updated?

Thanks!

[Jacqueline]

Thank you, I’ll give that a try.

[Jacqueline]

Hi there,

I’m using version v1.9.4

[Jacqueline]

To explain my issue better, I’ve included some screenshots and have documented the situation in which I am receiving this error.

1. In the WP Member listing, click “Edit” on a member.
2. Acknowledge that the membership level is set to Active 2022.(see: https://ibb.co/j52CfW4)
3. Click drop down menu to open membership levels and select Active 2023. (see: https://ibb.co/sg8N24y)
4. Confirm the membership level is set to Active 2023. (see: https://ibb.co/3cLf5m0)
5. Click Save Data. (see: https://ibb.co/G90jrSr)
6. Recieve this error. (see: https://ibb.co/1QM8nC6)

I can confirm that the WordPress site functions when this error is received.

When I click back in my browser, then click on the Member listing and view the member I was attempting to edit, I can see that the change has been made.

I hope this helps! Please let me know if I can provide any further details. Thank you!!

[Jacqueline]

No, it’s a free membership to another free membership. I’ve created a new membership level and am manually moving people to it. I did follow the instructions but I don’t understand why I would get a critical WordPress error doing this. I can confirm that I have updated my WordPress and the Simple Membership plugin.

Any ideas? Thanks!

[Jacqueline]

Great thanks so much for the assistance!

[Jacqueline]

Absolutely. I have copied it below (with any personal details removed).

Hi [USER],

This notice confirms that your email address on [WEBSITE] was changed to [EMAIL ADDRESS].

If you did not change your email, please contact the Site Administrator at [EMAIL ADDRESS I WANT TO CHANGE]

This email has been sent to [EMAIL ADDRESS]

Regards,
All at [COMPANY]
[WEBSITE]

[Jacqueline]

Hi! I’d like to update the message that is received by the user when they change their email address. It’s currently system generated, but it’s not showing as one of the emails that I can update in the settings. Thanks for any suggestions!

[Author]

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