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Made a $0 plan and tested it:
* TEST MODE / Sandbox: It always throws the SAME error as above.
* Live purchase: goes through just fine.So the problem is the sandbox/test mode?
Here’s 15 seconds of exactly what I see every time: https://www.loom.com/share/0fbc96a04d1c4cfab9a38e7bc623d533
I think the plugin is not using the right APIs for testing because I turned off the sandbox mode, turn it on again and now I keep getting a “you tried to use a known test card number on a live transaction” message. And my cache has been cleared, just in case, and same thing. Still unable to test the payment and signup process.
And I do need to test both and see that I can open an account on both. She’s launching on the 31st, and everything is ready except for this Stripe thing. And there are no other plugins interfering (she has only the membership plugin, the mailchimp add on, and the redirection add on.) I even tried taking off the sandbox to force it to “switch” API keys and I tried twice: One it let me but it threw the same error but this time (like mentioned on the original post above) it said that there is nothing on live, but there is a similar on test. Then, of course, it detected that the card was a test card so the second time it did not let me finish. So I don’t know.
Everything looks “normal” on the Stripe end and even the webhook test works without throwing an error. The SM logs show that even the Mailchimp is working but it comes back to the problem after submitting the payment on the Stripe popup saying there is no such plan.
I have tried to test both of her plans and I am getting the same error.
I don’t know, there is no way for me to check without paying the $150 or $550 that she’s charging on each subscription because I don’t have a way to add a discount code upon checkout to bring the price to zero (the popup just asks for personal info and card info).
This is what I see on the log details:
[05/28/2019 6:29 PM] – SUCCESS: Stripe Subscription IPN received. Processing request…
[05/28/2019 6:29 PM] – SUCCESS: Sandbox payment mode is enabled. Using test API key details.
[05/28/2019 6:29 PM] – FAILURE: Error occurred during Stripe Subscribe. No such plan: plan_F6QUyXiljQJpxH; a similar object exists in live mode, but a test mode key was used to make this request.
[05/28/2019 6:29 PM] – FAILURE: Error details: Array
(
[code] => resource_missing
[doc_url] => https://stripe.com/docs/error-codes/resource-missing
[message] => No such plan: plan_F6QUyXiljQJpxH; a similar object exists in live mode, but a test mode key was used to make this request.
[param] => plan
[type] => invalid_request_error
)The Assurer, in hopes of not wasting your time, I just received notice that the other person who tested it did NOT clear the cache correctly on her phone, but now that I sent her the instructions everything seems to be working. At least it is also working on mine. And I will keep testing it.
I will assume that “clear cache” is the fix. If I get a repeat error I will definitely come back to the forum.
Thank you for being so prompt and for suggesting the fix that works so far!
Hi The Assurer,
• iPhone – tried on Safari, Chrome, and a “private” browser app. Safari and Chrome repeated the error of just reloading the page rather than redirecting to the correct page. The private browsing app did it correctly.
• Yes, I personally observed and tested this. It was working fine upon setup all the way to this morning. After around afternoon I got a message from another person who got the same error, and then I checked and got it too.
• I tried on 2 other iPhones (all that I have access to). Same mistake.
• Yes, I cleared the cookies and cache, and that fixed it. But after a while it started doing it again.I need to prevent this from happening to my users.
Any ideas?
