[Desty]

Thank you, that sounds like an excellent idea!

[Desty]

What sort of issues have you seen with PayPal that would cause this? The payment was successful and we can see from the log that several payment webhooks were called. What triggers the OnApprove ajax request received for createSubscription and what might cause it not to happen?

The failed payments seem to come from users in Ireland, but at least 90% of our users are in Ireland so I don’t think it’s a geographical issue.

[Desty]

I’m trying to compare against other examples in the logs where the member account was created successfully, and the first difference is that in the successful case, after the BILLING.SUBSCRIPTION.CREATED webhook is called, a message like OnApprove ajax request received for createSubscription. appears, but not in the unsuccessful case.

What could cause this to happen most of the time but fail in ~2% of the cases, recording the payment but creating no member record?

[Desty]

So far it’s happened to two members out of about 120 who have signed up with PayPal. I created it using the “new” PayPal API (the second link), back in November.

[Desty]

Update: I figured it out after taking a look at the email again. It seems to be due to my site using “plain” permalink structure, so the URL of the password reset page looks like https://site.url/?page_id=123.
The email body generates an incorrect link using {password_reset_link}, something like this: https://site.url/?page_id=123?action=swpm-reset-using-link&key=1234&login=some_username. Note the second ? character.

When I manually replace that second ? with an ampersand &, it all works. I might try changing the site to use a different permalink structure.

[Desty]

Ah, then I just totally misunderstood that option, my bad.
I will probably leave it off until there’s more activity on the site, then buy the captcha plugin and enable the reset link option.

Thanks for explaining!

[Author]

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