What do paid members see

[CFO]

Hi,

I wonder where I go wrong:

This is what I understand from your documentation (https://simple-membership-plugin.com/how-simple-membership-uses-one-registration-form-for-all-users/). I will give an example of my situation.

Situation:
I offer 1 free membership (ID3, subscribers role) and multiple paid memberships (ID4, ID5, ID6 customers role). Some members are starting with a free membership, others with a paid membership.

What I understand from your documentation:
Example.
Member 311 has paid for membership ID 5. After his payment he receives an email to register on the registration register page with this form [swpm_login_form]. This registration form is normally not visible as a paid registration form for free members (?) but for this user it is a form to register for membership with ID 5 (?) So this is the only registration form needed in my situation. Is this correct? Or do I need to create a register page with a specific form for every membership level?

In reality:
After their payment, members don’t have a customer role but a subscribers role. I only added the subscribers role to members with a free membership. So they probably signed up for the free membership with this form [swpm_login_form]?

Conclusion:
Paid members can’t see their paid content. They can only see the free membership content even though they have paid. What goes wrong?

I hope this is clear thanks!

[mbrsolution]

Hi,

Conclusion:
Paid members can’t see their paid content. They can only see the free membership content even though they have paid. What goes wrong?

Are the paid members assigned to the correct membership level when visiting a post or page?

[CFO]

Hi Mbrsolution,

Thank you, yes, you are right they are assigned to the correct membership level! I got this information from the “members” tab (WP Members>members)

[mbrsolution]

Hi,

yes, you are right they are assigned to the correct membership level!

Did you use the same shortcode for each membership level or a different one for each individual membership level? Can you share with me each shortcode you are using for each membership level created.

Thank you

[CFO]

Hi,

I only use this shortcode [swpm_login_form] (like I mentioned in my question). I use it on the “register” page .

So:
1.visitors click on the “buy now” button for example with membership ID 5.
2.Now they are paid customers and should get the rol “customers”.
3.They get an email
4.They register
5.They can’t see the paid content only the free membership content and they have the role “subscribers” instead of “customers”.

Only our free members should get the role “subscribers”. So form [swpm_login_form] is probably only for free members while in the documentation this form is for all membership levels.

Thank you

[mbrsolution]

Hi,

I only use this shortcode [swpm_login_form] (like I mentioned in my question). I use it on the “register” page .

The following shortcode [swpm_login_form] is used by the plugin to allow members to log in. The following shortcode [swpm_registration_form], is used by the plugin to allow visitors to register in a site. There is a difference between both shortcodes. Please make sure you don’t become confused between both shortcodes.

.Now they are paid customers and should get the rol “customers”.

What role did you assign to each membership level created?

[CFO]

Sorry yes I used [swpm_registration_form]. Otherwise they would never be registered and then my story would have been different and easier to answer.

What role did you assign to each membership level created?

I did described the complete situation already: only the free membership level role is “subscriber”. The other memberships have the “customers”role.

It might be good to know that I am in a orientation period to find a good membership plugin with good service which I can stick with for my business.

[mbrsolution]

Hi,

The other memberships have the “customers”role.

How did you create this WP Users role? The reason why I am asking is because this role is not common in WordPress.

The following documentation also mentions the following shortcode [swpm_registration_form level=3]. Have you used a shortcode similar to this by any chance?

Thank you

[CFO]

How did you create this WP Users role? The reason why I am asking is because this role is not common in WordPress.

In my version of WP-simple-membership it is possible to add membership roles when I add a membership level (so I created for the free membership a “subscribers” role and the other roles the “customer” role).
Because you let me know this is not common in WP-simple-membership or WordPress I checked my other plugins. I found in my active plugins, the plugin “members” from J. Tadlock which is a plugin to create member roles for posts and pages. I understand that this might be blocking some features in the WP-simple-membership plugin.
After deactivation of the “members” plugin I can still create roles for WP-simple-membership but now it works fine, I only have to find out if, after a payment, members get the right role that for that particular membership level so they can see the content for that particular membership level.

The following documentation also mentions the following shortcode [swpm_registration_form level=3]. Have you used a shortcode similar to this by any chance?

I only used the [swpm_registration_form] for all membership levels (according to the documentation which says the registration form can detect the membership level of a user and so I don’t use shortcodes with a particular membership level like [swpm_registration_form level=3]). This detection might have been blocked by the “members” plugin. If so, the problem is solved. I will come back to this topic after a payment has been made.

[Author]

Posts