URGENT!My customer logged in and when I login I see his details!Please help

[LittleBigCJ]

Hello
This is the second time I’ve had this problem,

One of my customers has tried to login but sees the ‘membership-login/’ page showing he is already logged in. He therefore can’t properly log in and access his profile page or any other ‘member’ page.

More shockingly than this though, when I try to log in from the other side of the world, I see I’m already logged in as this user. How can this be? Therefore anyone who accesses my website can see this too. Any help please.

When I click the login page, I see the following info:

Logged in as
le***ut (masked for anonymity)
Account Status
Active
Membership
Pro
Account Expiry
18 August 2021
Edit Profile
Logout

Thanks,
Chris

[LittleBigCJ]

I have just deleted the plug in – ‘LiteSpeed Cache’ which I can’t even remember installing. I’m sure W3 Total Cache was my performance plug in installed.

Since the deletion, every device I open my website with now shows an empty login page as expected. Was this the culprit? How can this even happen? Never heard of this before

Thanks
Chris

[mbrsolution]

Hi Chris,

Since the deletion, every device I open my website with now shows an empty login page as expected. Was this the culprit? How can this even happen? Never heard of this before

Yes, cache plugins can cause this type of issue unless the cache plugin is configured correctly.

The following documentation can help you setup W3 Total Cache plugin.

https://simple-membership-plugin.com/w3-total-cache-compatibility-simple-membership/

Let me know if the above helps you.

Kind regards.

[Author]

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