Upgrade Email Notification – it is sent using the wordpress default email

[jscmal]

Hi,
Making tests I have seen that the plugins send emails using the settings in the Emails Setting TAB.

It works for almost all the cases that I tested.

BUT … when it has to send the email to notify the Upgrade, the plugin sends the email using the wordpress default email that is set in the “Settings-General” tab of wordpress.

The sender name used is “WordPress”.

This should not be a problem of wordpress, but probably something to fix in the plugin.

In this forum I have read something similar also for the Password Reset.

I hope this can help to improve.

kind regards

G.Aloe

[mbrsolution]

Hi, please check the following instructions. Let me know if this helps you.

[jscmal]

Hi, I have already applied it in the setting page, when i started to use the plugin.

It is not the problem. It works properly for the other email, but not for the email to notify the upgrade.

[bgrated]

Any updates?

[mbrsolution]

Can you enable debug mode and check the log files after you carried out another test.

Thank you

[jscmal]

Hi, I have always the debug mode active.

here the log file: http://b.girolamoaloe.com/wp-content/plugins/simple-membership/log.txt

The last log lines are not to be taken in consideration but the log until Sep 21 are valid for this issue.

Kind regards.

G.Aloe

[mbrsolution]

Hi the log file reveals the following many times.

FAILURE :No member found for the given subscriber ID: xxxxxxx

Have you checked to see if you have these members?

[jscmal]

Sorry, I added the last comment in the wrong forum post. But please answer. It is about WHY the user after the upgrade is turned to inactive, in this thread:

https://simple-membership-plugin.com/forums/topic/from-expire-to-inactive-after-the-payment-notification-how-fix-this-problem/

[jscmal]

Nothing I continued to make tests. I have to say that the case happens in a way that seems casually. it doesn’t depend of the paypal interface. But for some reason paypal sends the IPN for the cancellation.

[mbrsolution]

Hi, the e-mail issue you are referring to is showing while you are testing in Sandbox mode. Can you test a real live process.

[jscmal]

No, I can’t for now.

Then now my question is, did you experience similar problems with IPN using a real account?

[mbrsolution]

This plugin is used by thousands. So far no one really has had a similar issue as you are experiencing. The only way we can confirm whether or not you have an issue is if you carry out a real live test signup not in sandbox mode.

Then enabling debug mode and checking the log file will reveal the whole process.

[oxmalta]

Hi,
I tested in production and during the upgrade i’ve got email from WordPress too, other emails come from what i specified in settings.

How to fix that?

Thanks

[oxmalta]

If anyone still has same issues, I added a plugin “WP Change Default Email” and that solved the issue. The issue was with upgrade membership and with Notice of password change.

[admin]

We have applied a fix for this. It will be released with the next version.

[Author]

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