Stripe subscription state not being synced with plugin

[Harry]

I setup the plugin a year ago and today I’ve had my first subscriber with failed payment, causing subscription cancellation. I have noticed that even though the subscription is cancelled, the subscriber state is still ‘active’.

How can I find out what is going wrong here?

Thanks for any help!

[The Assurer]

By any chance, did you have the debug logs turned on? Without the debug logs, we can only guess.

https://simple-membership-plugin.com/enable-debug-logging/

Also, since it has been a year since you activated the plugin; please ensure that you have downloaded and reinstalled the most current version of SWPM.

[Author]

Posts