Stripe payment renewing without payment

[Ron]

When a subscription customer payment is declined stripe still makes an invoice and marks it overdue. This renews the subscription within the membership even though the payment was declined. Is there a setting I need to change so a membership only renews after a successful payment?

[The Assurer]

Because we are dealing with a recurring subscription; the only kind of IPN possible, is if the subscription is canceled by the member. So, if Stripe, PayPal or anyone else sends you an “overdue” email type message; any actions you decide on, at your discretion, must be done manually.

The usual scenario is a debit card, that has been overdrawn. Depending on the banking relationship between the cardholder and the financial institution; they may or may not extend provisional credit. If it’s provisional credit, the card owner is usually given “X” hours to deposit sufficient funds, before payment is declined.

But again, this is a manual decision and process.

[Author]

Posts