Stripe payment not upgrading account

[Ron]

When a customer makes a payment using a Stripe payment button it is no longer upgrading the subscription. Subscription renewals are working. This started about a week ago before I updated the plugin. I updated hoping this would solve the problem but it did not. Payments for new subscriptions (Subscription created) are not showing on the membership transaction page, only renewals (Subscription). Payments are completed and all webhooks show successful in the Stripe dashboard.

Please let me know if I need to change any settings to make this functional again.

Thanks for your time.

[The Assurer]

Please turn on the debug logs and post an example of the log output when the issue occurs.

[admin]

It’s likely that your subscription button setup is outdated. In order to verify whether your subscription button and webhooks are configured correctly according to our latest documentation, I need a fresh debug log from a new subscription checkout.

Stripe has recently introduced new guidelines, and we’ve updated our Stripe library and integration accordingly to stay compliant with the latest standards. Please follow the steps below to ensure your setup is up to date:

#1) Review the documentation:
Carefully go through the following guide and make sure your Stripe subscription button is created exactly as outlined:
https://simple-membership-plugin.com/sca-compliant-stripe-subscription-button/

#2) Reset the debug log:
Clear the existing debug log file to start fresh.

#3) Perform a test subscription:
Complete a new subscription checkout, then copy and paste the debug log generated from that transaction.

[Ron]

Ok thanks, I’ll try that.

[Ron]

I created a new Stripe buy now button. After payment I get an error “You don’t have authorization to view this page. HTTP ERROR 403” on on the “https://website.com/?swpm_process_stripe_sca_buy_now=1&ref_id=swpm_6d46623765befd5d2aa41b7ba6d37a12|125713” page.
The account is not upgraded.

Here is the log. Thanks.

[2025/04/03 18:16:34] – SUCCESS: Stripe SCA checkout session create request received. Processing request…
[2025/04/03 18:16:34] – SUCCESS: Stripe SCA checkout session created successfully.

[Ron]

If I disable the All-In-One Security plugin it works. I’m just not sure what setting within the security plugin is causing the problem. Thanks again.

[admin]

It will be a firewall setting that is not accepting the request coming from Stripe. Try disabling one firewall related feature at a time to identify which specific setting is interfering with the Stripe communication.

[Author]

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