Registration Success and Other Submit Message Function Not Working

[MAT200]

Further to my previous post on a different thread and your request, the redirection function on SMP isn’t working on my site.

I have installed SMP and the add ons that I have are: Mailchimp, Form Shortcode, Login Redirect, Custom Messages.

I have used the sign up form short code on two registration pages. Neither sign up form creates a sign up success message. Additionally, if someone tries to re-register with details in the system already – there is no message to say they are registered and to login.

I would like to get this sorted ASAP as i have a campaign waiting on this area to be working to go live.

With many thanks
Martine

[mbrsolution]

Hi Martine, can you register a test account. Before you go ahead make sure you enable Debug mode. Then check the log file after the registration and report back with the log file information.

Thank you

[MAT200]

Hi There,

I already had debug enabled. Here is the logfile info from earlier (it seems to take up to 24 hours for the log information to display – so thankfully I have yesterdays!) which shows two subscription attempts. I have blanked out the email addresses of the subscribers – if you need them – let me know and I will send the log to you privately.

As you can see, the email notifications and mailchimp integrations work beautifully, so it is the success / unsuccesful messages that need to be solved.

Thanks!
Martine

[01/30/2017 9:56 AM] – SUCCESS: Member registration complete email sent to: xxx@mepm-property.com. From email address value used: info@mepm-property.com
[01/30/2017 9:56 AM] – SUCCESS: Admin notification email sent to: info@mepm-property.com
[01/30/2017 9:56 AM] – SUCCESS: Mailchimp integration addon. After registration hook. Debug data: |xxx@mepm-property.com|Martine|TrebucqResidency
[01/30/2017 10:46 AM] – SUCCESS: Member registration complete email sent to: martine.trebucq@gmail.com. From email address value used: info@mepm-property.com
[01/30/2017 10:46 AM] – SUCCESS: Admin notification email sent to: info@mepm-property.com
[01/30/2017 10:46 AM] – SUCCESS: Mailchimp integration addon. After registration hook. Debug data: MEPM Newsletter|martine.trebucq@gmail.com|Martine|T Testing 2
[01/30/2017 10:46 AM] – SUCCESS: Mailchimp integration – Doing list signup…
[01/30/2017 10:46 AM] – SUCCESS: Checking list name : MEPM Newsletter
[01/30/2017 10:46 AM] – SUCCESS: Found a match for the list name on MailChimp. List ID :88571d46e5
[01/30/2017 10:46 AM] – SUCCESS: List ID to subscribe to:88571d46e5
[01/30/2017 10:46 AM] – SUCCESS: MailChimp Signup was successful.
[01/31/2017 10:27 AM] – SUCCESS: Member registration complete email sent to: yyy@mepm-property.com. From email address value used: info@mepm-property.com
[01/31/2017 10:27 AM] – SUCCESS: Admin notification email sent to: info@mepm-property.com
[01/31/2017 10:27 AM] – SUCCESS: Mailchimp integration addon. After registration hook. Debug data: MEPM Newsletter|yyy@mepm-property.com|Mandy|McLean
[01/31/2017 10:27 AM] – SUCCESS: Mailchimp integration – Doing list signup…
[01/31/2017 10:27 AM] – SUCCESS: Checking list name : MEPM Newsletter
[01/31/2017 10:27 AM] – SUCCESS: Found a match for the list name on MailChimp. List ID :88571d46e5
[01/31/2017 10:27 AM] – SUCCESS: List ID to subscribe to:88571d46e5
[01/31/2017 10:27 AM] – SUCCESS: MailChimp Signup was successful.

[mbrsolution]

Thank you for the information.

Did you customize the messages by any chance using the following Custom Messages addon? If you did is this the message that is not being displayed? If it is what are the custom messages you added?

Regards

[MAT200]

Hi there,

I had the custom messages add on enabled for the first test, disabled for the second and reenabled for the third.

Even when it is disabled, there is no success message / change from the registration form. My colleague who tried to register believed that she hadn’t succeeded in registering (hers is the last test) despite that clearly she has. Another colleague (before I started running debug) attempted to register with an existing email and instead of being notified that she already had an account it just stayed with the registration form.

I hope this helps to further clarify.

Best regards
Martine

[mbrsolution]

Hi, is this for a free membership sign up? If it is can you check the following documentation. Then report back.

Thank you

[MAT200]

Hi there,

Yes I have set it up in accordance with those instructions. I have not received any error messages.

Thanks
Martine

[mbrsolution]

Hi did you read the following in the top of the documentation.

Important: Free membership signup does not send a thank you e-mail message to the new member after registration is complete. This is only currently possible with the Form Builder add-on. Or if you are comfortable editing your functions.php theme file then check the following URL Troubleshooting and read Q7.

[MAT200]

Hi there,

It is not the email message I am wanting. It is a within sign up form success or other notification. At the moment what happens is that the person trying to register presses the register button at the bottom of the form and then nothing happens.

Best
Martine

[MAT200]

To follow on from this to be clear, what I am assuming is that a message should appear at the base of the form or in its place once the submission is complete in order that the person submitting the registration knows that it isn’t a dead form.

[mbrsolution]

Okay I understand now what you mean. I think your best option is to use the Form Builder addon. This addon has the following feature under Settings -> Confirmation. It allows you to set up the following features after someone submits a form.

1. Text
2. Page
3. Redirect

Or you could add the following function to your theme functions.php file.

add_action('swpm_front_end_registration_complete', 'sam_after_registration_redirection');
function sam_after_registration_redirection()
{
$url = 'http://www.yourwebsite.com/thank-you/';//TODO - Specify the URL that you want to redirect to
wp_redirect($url);
}

Let me know if the above helps you.

Regards

[MAT200]

Thanks – I am seeing if I can get budget released to purchase this add on – as my web skills don’t really extend to creating child themes and using function php!

Appreciate your help.

[mbrsolution]

No problem. If you need more help simple let us know.

Regards

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