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[Support request] Registration issues

Simple Membership Plugin › Forums › Simple Membership Plugin › Registration issues

Tagged: mobile, Registration

  • This topic has 1 reply, 2 voices, and was last updated 5 years ago by mbrsolution.
Viewing 2 posts - 1 through 2 (of 2 total)
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  • May 11, 2021 at 9:30 am #22575
    Cara
    Participant

    1. The registrtion form looks weird on my mobile and on other testers’ mobiles. the words are split up, so it’s not rendering correctly for mobile. Is this a theme issue or a form issue? Is this an easy fix?

    2. One user registered on the site and didn’t get redirected to automatically login. It just left him on the registration page. I have after login enabled for each membership level and have tested myself with no issues. He had a WordPress issue when he registered (ie. it picked up his WP user name). Could that be related? Should I turn that feature off?

    May 12, 2021 at 11:32 pm #22582
    mbrsolution
    Moderator

    Hi,

    1. The registrtion form looks weird on my mobile and on other testers’ mobiles. the words are split up, so it’s not rendering correctly for mobile. Is this a theme issue or a form issue? Is this an easy fix?

    This might be related to your theme. Can you test one of WordPress default themes like Twenty Twenty.

    2. One user registered on the site and didn’t get redirected to automatically login. It just left him on the registration page. I have after login enabled for each membership level and have tested myself with no issues. He had a WordPress issue when he registered (ie. it picked up his WP user name). Could that be related? Should I turn that feature off?

    This might have something to do with a cache issue. Do you have a cache plugin installed in your site or server?

    Thank you

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