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Registration email is not sent after the payment transaction confirmed

Simple Membership Plugin › Forums › Simple Membership Plugin › Registration email is not sent after the payment transaction confirmed

Tagged: membership, payment, Registration

  • This topic has 22 replies, 4 voices, and was last updated 10 years, 5 months ago by mbrsolution.
Viewing 15 posts - 1 through 15 (of 23 total)
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  • Author
    Posts
  • September 15, 2015 at 11:09 pm #3068
    jscmal
    Participant

    I am using sandbox paypal to test the plugin.

    I am very disappointed, the system doesn’t send properly the email for the registration after the payment.

    [09/15/2015 10:57 PM] – SUCCESS :Creating new member account. Membership level ID: 4
    [09/15/2015 10:57 PM] – SUCCESS :Member signup URL: http://xxxxxxx.com/membership-join/membership-registration/?member_id=3&code=5db37281deaca11e7b4dc402ac8a0d4d
    [09/15/2015 10:57 PM] – SUCCESS :Member signup/upgrade completion email successfully sent to: xxxx@xxxxxxxx.com
    [09/15/2015 10:57 PM] – SUCCESS :Paypal class finished.

    The log says that the email was sent successfully but I never received it.

    It worked the first time days ago and It was good.

    But I tried 2 times today, and I see that there is a problem.

    What has changed since the first registration that worked properly?!
    The only thing is that I added the url on the Paypal IPN configuration page and I added the all free Simple WP Membership Plugins.

    What can I do?

    Kind regards

    G.Aloe

    September 16, 2015 at 12:13 am #3076
    mbrsolution
    Moderator

    Hi can you explain the following further.

    The only thing is that I added the url on the Paypal IPN configuration page and I added the all free Simple WP Membership Plugins.

    September 16, 2015 at 12:26 am #3079
    jscmal
    Participant

    it means that … using sandbox the payment worked properly when i created the fist account of a fake user who made a payment.

    later … also if it was not really necessary (because it worked properly the first time and the recurring payments worked too also without send notification emails), i configured the Paypal IPN on the sandbox account adding the url of the website where the plugin is istalled

    later… testing the plugin, i installed also so many plugin addons as I was able to install, also if I have still not used them until now.

    September 16, 2015 at 2:25 am #3084
    mbrsolution
    Moderator

    Hi, which option you mentioned above stopped the sandbox test working correctly?

    September 16, 2015 at 9:52 am #3087
    jscmal
    Participant

    If I could know which of them stopped the sandbox text to work properly, I could be able to manage it. But I can’t and even I don’t know if they can be the cause. The cause can be anything.

    I am asking you why the service doesn’t send registration emails after the payments. you have experiences and many case studies, then the knowledge to say what can be the usual causes of this problem.

    Kind regards

    G.Aloe

    September 16, 2015 at 7:01 pm #3093
    ssaras
    Participant

    I’m having the same problem, but but with real transactions and not in the sandbox environment. Should I post here or create a new thread?

    September 16, 2015 at 8:41 pm #3095
    jscmal
    Participant

    what is the problem that you have?
    does it happen also with the new release available since today?

    September 16, 2015 at 8:50 pm #3096
    ssaras
    Participant

    Okay, so I created the payment button with the fee amount and a paypal account linked, then I clicked the button, payed with a different paypal account, the transaction was a success, but no registration email was sent to sign up.

    September 17, 2015 at 12:51 am #3099
    mbrsolution
    Moderator

    @ssaras do you have PayPal IPN set up?

    September 17, 2015 at 8:44 pm #3114
    ssaras
    Participant

    Ok, I followed the guide, upgraded my account to business, enabled the IPN and set https://simple-membership-plugin.com as the notification url. I tried again but still no email. Is the notification url the correct one?

    September 18, 2015 at 12:10 am #3118
    mbrsolution
    Moderator

    @ssaras the Notification URL is your website where the plugin is installed.

    September 18, 2015 at 12:38 am #3120
    ssaras
    Participant

    Still nothing. I enabled IPN in my paypal, set the Notification URL to my home page, tested again, and still not working… Are there any other settings I need to configure?

    September 18, 2015 at 12:50 am #3122
    mbrsolution
    Moderator

    Can you confirm that the e-mails are not landing in the spam box? What e-mail address are you testing i.e. Hotmail, yahoo, gmail or domain name?

    September 18, 2015 at 12:54 am #3123
    ssaras
    Participant

    I’m using a gmail account. And no, they aren’t in the spam box. I’m also looking at my PayPal IPN history page and the IPN status says “Retrying” for all the transactions I’ve tested.

    September 18, 2015 at 1:09 am #3124
    ssaras
    Participant

    Also, I’m testing this under a sub domain. Will that affect the plugin? I have to take this site live by Monday, but I can’t test membership purchase and registration while live.

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