Registration email and Admin Notification email for the new user were not sent

[jscmal]

Hi,
I am experiencing something new that never happened before.

Since the latest plugin release, since the lastest wordpress release, I have got today a new user who paid for the subscription.

What happens is that this user never received the email to complete the registration.

So, I gave to him the link to make the registration. Making in this way this is the only case where the user was able to change in the registration process, the email used for the payment. In practice he paid with an email and in the registration he changed his email in the account.

Later when the registration was completed, I didn’t receive the notification email about the new user. Then I think that also the user didn’t get the automatic email with his registration user and password.

This is something definitely new. it never happened in my website.

Now I want try to understand what has changed.

Do you think that the latest release of the plugin has something to fix?
Do you think that the new wordpress has changed something?

I receive without problems the email from people who contact me, using the JetPack Form in a page, so as I receive any email notification for comments and mentions (buddypress).

Then I don’t know what is not working.

here the log:

[01/03/2016 12:19 PM] - SUCCESS :Connection to www.paypal.com successfuly completed.
[01/03/2016 12:19 PM] - SUCCESS :IPN successfully verified.
[01/03/2016 12:19 PM] - SUCCESS :Creating product Information to send.
[01/03/2016 12:19 PM] - SUCCESS :Subscription signup IPN received... nothing to do here(handled by the subscription IPN handler)
[01/03/2016 12:19 PM] - SUCCESS :swpm integration is being used... creating member account...
[01/03/2016 12:19 PM] - SUCCESS :swpm_handle_subsc_signup_stand_alone(). Custom value: subsc_ref=4&user_ip=205.201.132.14, Unique reference: I-E17J09RHKPAS
[01/03/2016 12:19 PM] - SUCCESS :Could not find any record using the given email address (XXXXX@hotmail.com). Attempting to query database using the unique reference: I-E17J09RHKPAS
[01/03/2016 12:19 PM] - SUCCESS :Creating new member account. Membership level ID: 4
[01/03/2016 12:19 PM] - SUCCESS :Member signup URL: http://profiting.me/membership-join/membership-registration/?member_id=23&code=17831a92c4e0a8438d1478efd29833c6
[01/03/2016 12:19 PM] - SUCCESS :Member signup/upgrade completion email successfully sent to: XXXXX@hotmail.com
[01/03/2016 12:19 PM] - SUCCESS :Paypal class finished.

------------------------------------------------------------------

[01/03/2016 1:49 PM] - SUCCESS :Member notification email sent to: [ new email of the user, it was able to change it ]
[01/03/2016 1:49 PM] - SUCCESS :Admin notification email sent to: [ my email ]
[01/03/2016 1:49 PM] - SUCCESS :Mailchimp integration addon. After registration hook. Debug data: Profiting Me - Challenge|xxxxxxxx|xxxx|xxxx
[01/03/2016 1:49 PM] - SUCCESS :Mailchimp integration - Doing list signup...
[01/03/2016 1:49 PM] - SUCCESS :Checking list name : Profiting Me - Challenge
[01/03/2016 1:49 PM] - SUCCESS :Found a match for the list name on MailChimp. List ID :9290914a63
[01/03/2016 1:49 PM] - SUCCESS :List ID to subscribe to:9290914a63
[01/03/2016 1:49 PM] - SUCCESS :MailChimp Signup was successful.

This was the first time that I had to give to a user the link to complete the registration.

Can you help me?

kind regards

G.Aloe

[jscmal]

I managed this problems contacting the hosting provided that manage the mailboxes and any other things.

I have received the notification email to the Admin about the registration of the new user, after that I sent to him the link to the registration page.

What is still missing is that I don’t know if the email to make the registration was really sent to him or not. I am waiting an answer from the hosting provider that has the mailbox logs.

[jscmal]

Ok, now I have more details.

The hosting provider made some changes in the mailbox service that’s why just that one email was not sent.

But what I have never experienced before was that the user with the registration page was able to change his email address.

What happen if the user will stop his subscription and later in future he will want subscribe again? Maybe the subscription will open for him a second account with the paypal email…

I don’t know. What do you think?

[mbrsolution]

Hi, if a subscriber cancels the subscription the account should get deleted from your website. If the account is no longer in your website that same subscriber should be able to sing up again in the future using the same PayPal e-mail address.

[jscmal]

ehm NO.

It doesn’t work in this way. I made several tests in past.

When a user stop the subscription the account is automatically turned in “Inactive” but it is still there and when the user make a new subscription (with the same paypal email) that account is turned newly in “Active” Status.

This is what happened in every test that I have done.

Instead I never tested the possibility that the user could change the email by the registration form. This is something new.

[mbrsolution]

Hi in regards to your comment.

Instead I never tested the possibility that the user could change the email by the registration form

Does that help you?

[jscmal]

No.

I think that it can be a real problem, because the user is created using the data from paypal. The user in the registration should not be able to change the email.

When an account is expired or inactive, there is no sense to let the user create another account by the payment. This rises problems.

[mbrsolution]

Okay thank you for the comment. What is the question that you would like to ask?

Thank you

[jscmal]

Hi. Nothing to ask. The problem was managed with who take care of the mail server. 🙂

But definitely the possibility that the user can change his emails address, the one used for the payment is not good.

Maybe the service should save the paypal email in the member profile DB record, so that it will be available when the user will start a new subscription (activating again the account).

[mbrsolution]

Thank you for your suggestion, the plugin developers will look further into your request.

[Harmy]

How do we apply HTML template for all notifications?

[mbrsolution]

@Harmy, unfortunately there is no template available for the e-mails.

Kind regards

[Author]

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