Payment received in Stripe but member not added

[Rachel P]

Hi

An issue came up when someone clicked on a Stripe subscription button and added their details and when they clicked submit, they were redirected to a page that said there was an error processing their payment. Their payment was received on Stripe but the member was not added to the Dashboard. Is there a way to add the member and link it to their Stripe subscription?

[The Assurer]

Please turn on your SWPM debug logs. Without any debug logs, we’d only be guessing as to what the issue is. The page with the error message is not generated by SWPM; it is generated by Stripe. There was “something wrong” with the payment method used on Stripe; which could be any number of things; from bad or expired account numbers, to blocked cards. But since the error seems to have been issued by Stripe, it is between the purchaser and Stripe to resolve.

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