Password reset emails going to some, not others

[RobL]

Hi,

My organization uses GSuite for its emails. Emails in general work fine. However, if a registered Simple Membership member uses the reset password link and enters their address, they don’t get an email if they have an email address at the website’s domain and everybody DOES receive the message. i.e., Let’s say our domain is xyz.org. If the user’s email address is john@xyz.org they don’t get the password reset email. If the user’s email address is something like john.smith@gmail.com, they DO receive the email.

Some facts
1. The “From” email set up in the Simple Membership settings is info@xyz.org.
2. I turned on debugging and saw the following:
[09/17/2019 8:35 PM] – SUCCESS: Member password has been reset. Password reset email sent to: [address removed for this post]

[mbrsolution]

Hi, please check the following troubleshooting tips.

https://simple-membership-plugin.com/forums/topic/email-sending-issue-on-your-site/

Let me know if this helps you.

Kind regards

[RobL]

Hi,

Unfortunately it didn’t specifically help, however, it did inspire to look at the email delivery tracking in my host cPanel. I’m hoping you can explain why, when the recipient is in my domain, e.g., john@xyz.org, the recipient email address is shown in the delivery tracker as “john@xyz.org>:” with the greater than sign and the colon (and the result of “Unrouteable address”). For all other recipients with a different domain the greater than sign and colon are not there, thus the email is sent correctly.

Regards,
Rob

[mbrsolution]

Hi, unfortunately I don’t use GSuite.

Just to verify with you your settings.

Can you share exactly what you typed in the following field From Email Address. This is located in WP Membership -> Settings -> Email Settings?

Thank you

[RobL]

Hi,

I figured it out. My server’s email routing was set to Local Mail Exchanger instead of Remote Mail Exchanger. The addition of >: is an odd way to show it, but at least I figured it out.

Regards,
Rob

[mbrsolution]

I am happy to know you fixed your issue 🙂

I am sure this will help others running into a similar issue.

Thank you

[Author]

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