Password Reset Email Problem

[Yosef]

I use Simple Membership on my website http://www.growchiswick.org. A member of the site contacted me today to say that he isn’t getting password reset emails. I asked a friend to reset hers to see if she got an email – she didn’t and it isn’t in the spam folder. The emails are set to be sent from editor@growchiswick.org and she gets other emails from this address OK.
The debug log says that they are being sent – please can you help? Thank you.

[The Assurer]

The debug log says that they are being sent

Are you using the same SMTP server that came with your hosting package?

[Yosef]

Yes I am.

[The Assurer]

Have you personally tried resetting YOUR own password?

Also, please ensure the reset email is properly configured:
https://simple-membership-plugin.com/password-reset-notification-email-customization/

[Yosef]

Yes – it doesn’t work.

I’m not sure from this whether it is properly configured or not! Here is what I’ve put in:

Dear {first_name} {last_name}

Here is your new password

User name: {user_name}

Password: {password}

Thank You

Are you telling me I ought to install this extra plug-in?

Thank you again for your help.

[The Assurer]

There may or may not be a conflict, because the SWPM Member password is also the WP User password. Try it and see.

[Yosef]

Thanks. I don’t really understand what you mean about possible conflict between the 2 different passwords as I don’t maintain the website using the same username as I use on SWPM. As I’m going to be away from my computer for the next couple of weeks, I think I’ll leave it for the moment. Any further advice you have would be gratefully received!

[Author]

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