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Password Reset Email Not Sending

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Viewing 5 posts - 1 through 5 (of 5 total)
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  • April 18, 2015 at 6:27 pm #1481
    mmstick
    Participant

    I’m having an issue on my site at https://swarkansasnews.com using version 2.1.9 that the password reset form will reset the password in the database, but will not send an email to the user’s email address. All other emails from the plugin seem to function fine, however.

    April 18, 2015 at 10:00 pm #1488
    mbrsolution
    Moderator

    What sort of e-mail account is the user using? Is it a yahoo, gmail, hotmail or a domain name e-mail like username@domain.com?

    April 19, 2015 at 12:52 am #1490
    mmstick
    Participant

    There are 1300 users of varying emails, although the user account that I’m testing uses AOL and the last reported user complaining about it not working is using Microsoft Live.

    April 19, 2015 at 1:07 am #1491
    nur
    Participant

    did you check if the email went to spam folder or not?

    April 19, 2015 at 1:43 am #1492
    mmstick
    Participant

    Indeed, such a natural course of action was taken.

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