Password re-set not working

[jennysue19]

One of my members reported that he was not getting an email when he tried to re-set his password

I tried the option myself and this is quite true, no email is being sent.

Having spent a long time searching the forum for similar questions, I found a suggestion to enable debugging and to look at the log file.

There was nothing on there whatsoever. I used the re-set log and now have a message that it was successfully re-set

Tried re-set password several times, no log details are being recorded either for a re-set.

For the time being, I am going to manually delete the user and ask him to re-register. The membership is free for the moment so no payment difficulties to get around.

I also found some PHP code snippets which might display the user details but how do I use PHP to interrogate the database for the site manually?

It would be useful to be able to create a private page with the code to display a user’s details embedded. I tried to do this, but I just get the code displayed back even if I use the tags around it.

Please help soonest.

[mbrsolution]

Hi are you referring to the following documentation? If you are then those codes need to be added to one of your theme templates. These templates are what you use to create a post or page.

In regards to not receiving an e-mail. The log file should display information about any processes in your website using this plugin. Do you have the latest plugin version? Can you confirm that the e-mails are not landing in the spam box?

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