Not Holding Settings

[Anonymous]

In Tools “Send Registration Reminder Email too” I am ticking the box but when I click to Submit the tick disappears.

Also “Auto Delete Pending Account” I would like to choose “Older than 1 month” but again, it keeps reverting to “Do not delete”.

In both cases the software is not holding the settings.

Any suggestions?

Thank you.

[mbrsolution]

Hi you might have problems with your PHP session not working correctly. Please check the following troubleshooting instructions.

[Anonymous]

I’m sorry but the link you have given me is not related to my issue. I have also done google searches for “not holding settings” but the replies are all very specific to the individual circumstances, and again, not related to my situation.

Can you please be a little more specific about how to troubleshoot this issue.

Please note that I have deactivated all plugins and tried to save in case there was a conflict. Options still will not save.

Thank you.

[mbrsolution]

Did you try to disable all your other plugins and then tried to save your settings? If that did not work did you test one of WordPress default themes like Twenty Fourteen or Fifteen? If that did not work, how much memory do you have allocated to your website?

If none of the above has helped you, can you test the following?

Configure the PHP max_input_vars setting
These settings are sometimes available in the php.ini directive called max_input_vars
Edit the server php.ini or in some cases you can add a secondary php.ini inside the account (domain) folder.

Configure the php.ini like this:
max_input_vars = 3000

You may need to do this via .htaccess (on a shared host for instance), use:
php_value max_input_vars 3000

Thank you

[Anonymous]

Thank you. I have changed theme to twenty-sixteen and deactivated all plugins except SM.
max_input_vars is already 3000. (I have a VPS with WHM/cPanel)

I still can’t save the settings.

[mbrsolution]

How much memory have you allocated to your website? Have you tried different browsers?

[Anonymous]

define(‘WP_MEMORY_LIMIT’, ‘1024M’);

[mbrsolution]

You will have to enable debug mode in your site. Then carry out a test see if anything is revealed. Can you check your server log files?

[Author]

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