Membership Renewal Page

[bmagin]

I have created a page per SMWP instructions. However, when a logged in member with an expired account goes to the page they receive the message “Your account has expired. Please renew your account to gain access to this content.”

[mbrsolution]

Hi, I don’t understand the question you are asking? Can you clarify it further.

Thank you

[bmagin]

Used these instructions https://simple-membership-plugin.com/?s=renew

Step 2 says “This option will allow the users to log into the system even if their account has expired. They won’t be able to view any protected or restricted content.”

and-“Step 5) Protect/hide this “Membership Renewal” page so members are required to log into the site before making the payment.”

So an expired user login goes to a protected page and gets a message to with a link to the Renewal page OK

User clicks on link goes to renewal page but because it is protected (Step 2) he gets a message to go to renewal page!!!

[mbrsolution]

Hi, in regards to the following message.

User clicks on link goes to renewal page but because it is protected (Step 2) he gets a message to go to renewal page!!!

Are you saying in the above comment that the process is causing a loop and the user can never renew their account or log in?

[bmagin]

Yes I can’t get much clearer. I can unprotect the page and just not have it accessible via menus but it would still be accessible via a direct link. That way the renewal page can be accessed from the email link and the user can renew… but that is not how it is described in the documentation.

[mbrsolution]

Thank you for clarifying your question further. The plugin developers will review further into your question.

Regards

[admin]

Let me investigate it to see if we can come up with a solution for totally expired users to still be able to see the content of the renewal page (when it is protected).

[admin]

We have reworked the membership renewal feature so it will work better in the new version of the plugin.

Please upgrade the plugin then follow the updated renewal documentation:
https://simple-membership-plugin.com/creating-membership-renewal-button/

[bmagin]

Thank You. This part now works as expected. Sorry I didn’t get back to you sooner.

[matteobanana]

Hi

my plugin is updated but I’ve got the same issue.
Can you help me?

[Author]

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