Member registration Mailchimp subscribe fail

[shivaparvati]

I create a free subscriber with username “free”. (no current members having this username).

Log says
“[2021/06/02 17:54:30] – FAILURE: swpm_handle_wp_user_registration() – SWPM member account with this username already exists! No new account will be created for this user.”

but registers user.

Issue 1. What is wrong with this?

I use a brand-new email that never being used neither in WP, nor in Mailchimp.

Issue 2. Addon fails to subscribe to Mailchimp list/audience.

I need this to be resolved asap. I have been doing everything according to documentation. I battle this for the last couple of weeks, and it is affecting my business negatively.

[2021/06/02 17:32:01] – SUCCESS: Log file reset
——————————————————————

[2021/06/02 17:54:30] – FAILURE: swpm_handle_wp_user_registration() – SWPM member account with this username already exists! No new account will be created for this user.

[2021/06/02 17:54:30] – SUCCESS: Form builder addon – registration complete email sent to: xxx@gmail.com. From Email Address value used: Shiva Parvati Dharma Yoga <xxx@shivaparvati.yoga&gt;
[2021/06/02 17:54:30] – SUCCESS: [MailChimp] Mailchimp integration addon. After registration hook (form builder)
[2021/06/02 17:54:30] – SUCCESS: [MailChimp] Debug data: Shiva Parvati Dharma Yoga|xxx@gmail.com||
[2021/06/02 17:54:30] – SUCCESS: [MailChimp] Doing list signup.
[2021/06/02 17:54:31] – SUCCESS: [MailChimp] Checking list name : Shiva Parvati Dharma Yoga
[2021/06/02 17:54:31] – SUCCESS: [MailChimp] Found a match for the list name on MailChimp. List ID :93c89f72cc
[2021/06/02 17:54:31] – SUCCESS: [MailChimp] List ID to subscribe to:93c89f72cc

[2021/06/02 17:54:31] – FAILURE: [MailChimp] Unable to subscribe.

[2021/06/02 17:54:31] – FAILURE: Error=400: xxx@gmail.com was permanently deleted and cannot be re-imported. The contact must re-subscribe to get back on the list.

[2021/06/02 17:54:31] – SUCCESS: Auto login after registration feature is enabled in settings. Performing auto login for user: free
[2021/06/02 17:54:32] – SUCCESS: Handling auto login request…
[2021/06/02 17:54:32] – SUCCESS: Auto login request completed for: free
[2021/06/02 17:54:40] – SUCCESS: Updating the account status value of member (17) to: active
[2021/06/02 17:54:40] – SUCCESS: Member registration complete email sent to: xxx@gmail.com. From email address value used: Shiva Parvati Dharma Yoga <xxx@shivaparvati.yoga>
[2021/06/02 17:54:40] – SUCCESS: After registration redirect is configured in settings. Redirecting user to: https://shivaparvati.yoga/online-yoga-studio/membership-login/

[shivaparvati]

There is no typo in the list name
I am not trying to signup using an email address that is already on the list
Junk mail folder of the e-mail is empty

[mbrsolution]

Hi, please check to make sure the email does not exist anywhere in your site including under WP Users.

Kind regards

[shivaparvati]

I made a new e-mail to try solving it. It does/did not exist neither in Mailchimp nor WP members.

[admin]

The following can be ignored:

[2021/06/02 17:54:30] – FAILURE: swpm_handle_wp_user_registration() – SWPM member account with this username already exists! No new account will be created for this user.

The following is the real issue. That is the response from the MailChimp API. This is an error from mailchimp that you need to resolve with MailChimp. MailChimp may have added that email to their banned list and not letting you add that email. Try with a completely different email address.

[2021/06/02 17:54:31] – FAILURE: [MailChimp] Unable to subscribe.
[2021/06/02 17:54:31] – FAILURE: Error=400: xxx@gmail.com was permanently deleted and cannot be re-imported. The contact must re-subscribe to get back on the list.

Before doing a test, go to WP Users menu and Members menu and do a search with the email address to make sure there is nothing with that email.

[Author]

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