Member Admin page blank

[ddarind]

Your plugin has been working fine for us but after the last upgrade to you plugin, we are having a problem.

When we go to:
/wp-admin/admin.php?page=simple_wp_membership

The page is blank. All of the other pages for simple membership load fine. The website still allows users to login and out and protects the content. However because the member management page is blank, we can not remove or add new users.

I was able to add a wordpress user and then import them into membership and that worked also.

I have deactivated all the plugins and only had this plugin active and changed themes, but same thing page is just blank. I also removed the plugin and added it back, still the same issue.

Thank you for any help you can provide

[mbrsolution]

Hi, someone reported a similar issue. It turned to be not enough memory allocated to their account. Can you check with your host to find out how much memory is allocated to your website!

Thank you

[fletj]

Yes, that was me about 9 months ago. My host said it was a memory issue (I now have over 14,000 members). In the end I had to move away from a shared hosting package to VSP. Hope you get it sorted.

JohnF

[CSFLA]

I have this problem too. We have FOUR members listed in the plugin’s db on our test site (identical setup to live) and get a blank page. We have many more on the live site and get the same blank page.

[mbrsolution]

@CSFLA, how much memory is allocated to your website?

[ddarind]

The maximum amount of memory in bytes a script is allowed to allocate. 128m

Not sure how memory would be an issue, We have like 250 members, everything worked before the last update to your plugin.

You have several people reporting the issue, you should be able to reproduce it.

Thanks, Darin

[mbrsolution]

I understand what you mean but maybe the update has increased the usage of memory. Anyhow I will submit a message to the plugin developers to investigate further your issue.

Thank you

[kana]

I discovered the point of the problem.

simple-membership/classes/class.swpm-members.php
546:
– <?
+ <?php

[mbrsolution]

Hi, I checked that file and I don’t see what you mentioned above. I also tested this on two of my sites. On my live server it works and in my local site it doesn’t work.

What is the actual line number of the issue in the file you mentioned above?

[kana]

@mbrsolution
Line number is 546. It is inside bulk_operation_menu().
It may be that I and the version you are using are different.

My use version: 3.4.1
https://ja.wordpress.org/plugins/simple-membership/

This site download version: 3.4.0

[CSFLA]

Kana has identified the problem. I have found the same issue and switched the short php tag for the full version and the screen is now displaying again. The use of short tags is discouraged because not every system has them enabled, so best to avoid them. I assume that the plugin developer will address this for the next release? Thanks 🙂

[admin]

This has now been addressed.

[CSFLA]

Thank you.

[Author]

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