Member Accounts Expiring Early? Trouble keeping "expired" accounts active?

[golfbettertucson]

Hello!

I’ve got a paid monthly membership to my website. In just checking some of the members, its seems like the accounts are “expiring” a day or two early!?!?

I’ve got it set to make recurring monthly payments through paypal, and then have it set at “access duration” to expire after 1 month.

But for an example for someone who started and paid on 5-24, it seems to have at least expired today, on 6-22?

I want to make sure that my members are getting the content that they’re paying for, so if you can please let me know why these accounts seem to be expiring 2-4 days early that would be great.

I know that I can also set it to “no expiry” but that if they cancelled early they wouldn’t get all of the time they paid for.

Please let me know if this is a common problem and how it can be fixed.

Ideally, the monthly members would be charged every month, and if they did cancel early, they would still get the monthly value they paid for.

Also, then when i try to manually set their accounts from “expired” to “active”, it seems to go back to expired after longging in once.

I tried this as a test for myself, and after setting it to active, it seems to go right back to expired.

PLEASE HELP! I want to make this membership site great for all, and would love to get this problem resolved asap as memberships are coming due and want to make this process seamless for myself and for my members.

Thanks so much!

[mbrsolution]

Hi, did you create your subscription PayPal button using the following instructions? If you did can you carry out the following, this is for testing purposes. Set the billing cycle to 30 or 31 days instead of 1 month.

What expiry settings do you have set up for the membership level?

Did those members sign up via your subscription button, or did you create the accounts manually?

Kind regards

[golfbettertucson]

Hello and thank you so much for your response, mbrsolution!

I DID create the PayPal butting using the following instructions.

So I need to set the billing cycle for 30 or 31 days for Paypal of for the membership expiry?

For the membership level, I have it set to expire in “1 month”, I just adjusted it to 31 days though as that seemed to maybe help?!

All members that pay are set up through the paypal button, I have not added any accounts manually.

I just want to be sure I have the correct settings so that: If someone doesn’t renew, that their membership expires after the month that they’ve paid for, and that accounts get expired at the correct time. I’m not exactly how the “no expiring” duration works, If someone cancels their paypal, will it ever expire?

Thank you SO MUCH for your help and getting back to me. I REALLY appreciate your time and effort!

[mbrsolution]

Hi, for a subscription payment, you should be using the “no expiry” settings in the membership level. When the subscription ends or is cancelled, the access will be revoked by the plugin.

In regards to the following question.

So I need to set the billing cycle for 30 or 31 days for Paypal of for the membership expiry?

You need to set it up for the PayPal subscription button as per the instructions link above.

[golfbettertucson]

Thank you so much again for your quick response and help!

So I guess what I’m wondering is what is the “access duration” for if the PayPal button takes care of everything? Also, if accounts go expired, how can I reactivate them on the backend? when I seem to try and activate them, they go expired again. Is this because the “access duration” overrides this? it seems to maybe be the case.

What if I set the access duration for 32 days on the site, and then set the PayPal to charge monthly or at 31 days? Would this be a good way to be sure that accounts expire at the right time, or would you just recommend going the “no expiry” and go from there.

Thanks again so much for your time! I really appreciate it!!

[mbrsolution]

Hi, if the account has expired is this from a paid account or from a free account?

Have you enabled the following feature Enable Expired Account Login located under Advanced Settings. This allows the members to enable their account as long as they pay for a new subscription.

In regards to your last question, the developers say that you should set it to “no expiry” as I stated above.

Let me know if you need more help or information.

Kind regards

[golfbettertucson]

The accounts that had expired were paid accounts. The free member accounts I definitely have set at “no expiry”.

I DO have the Expired Account Login set, and the members could still LOG IN, but it would just say “Your account has expired” and they couldn’t access the content.

I don’t really know paypal that well, and I guess my concern is for someone to cancel their paypal and NOT have their account cancelled/expired.

So far, No accounts have currently gone expired besides my own test account.

Thanks again SO MUCH for your contact and help, and I will let you know if I have any other questions! I appreciate your time and responses.

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