Membership Plugin

WordPress Membership Plugin

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Member account gets inactive less than 24-hrs

Simple Membership Plugin › Forums › Simple Membership Plugin › Member account gets inactive less than 24-hrs

Tagged: paid members

  • This topic has 8 replies, 5 voices, and was last updated 11 years, 1 month ago by jsengxx.
Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • December 10, 2014 at 2:36 pm #697
    sekskini
    Participant

    On default, all paid members account will be put on ‘active’ automatically with no expiry.

    However, the accounts get dis-activated automatically for no reason. I’d have to manually, everyday re-activate each account by updating them.

    It is very frustrating and the business in turn is losing client’s confidence when they cannot sign in.

    After PayPal payment, some were also not sent to the Registration page.

    The plugin seems to be still performing ‘under construction’.

    December 18, 2014 at 12:46 pm #717
    cwhite
    Participant

    I too am experiencing this problem. It doesn’t matter whether people have been added manually or via a purchase at Paypal – their accounts are only active for a maximum of 2 weeks. We can reinstate them, but we are suffering loss of credibility for some basic functionality which is clearly buggy.

    December 19, 2014 at 2:11 am #721
    admin
    Keymaster

    What duration value you used in the membership level?

    December 19, 2014 at 2:28 am #722
    cwhite
    Participant

    No expiry

    December 20, 2014 at 2:30 pm #732
    nur
    Participant

    just to make sure, are you using latest version?

    December 22, 2014 at 12:12 pm #737
    cwhite
    Participant

    I was using 1.8.9 – have updated recently and will wait to see if there are any further issues

    January 5, 2015 at 2:37 am #773
    sekskini
    Participant

    I am still experiencing same problem with paid membership getting deactivated automatically for unknown reason.
    It is a pity, because this plugin by its functionality is so good. The buggy issue is really putting off my clients.
    I would have lost more than 50 by now !!! It’s unfortunate for good job gone wasted … 🙁

    January 6, 2015 at 1:03 am #777
    admin
    Keymaster

    In our currently released version this issue doesn’t exist (we can see it in our site or our test site). So it is conflicting with another plugin or theme on your site somehow. Try a different plugin and hopefully the other plugin won’t have the same conflict.

    March 13, 2015 at 2:19 pm #1240
    jsengxx
    Participant

    Same is happening here, when a cliente cancels there subscription all of the other members are put on inactive.

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