Mailchimp Issue

[Will]

When trying to cancel an account and have the member removed from the Mailchimp list, I get this failure:

[2021/10/27 16:26:02] – FAILURE: [MailChimp] No member_id available. Aborting

Can you help me understand what the message means? What am I doing wrong?

[mbrsolution]

Hi, did you checked your Mailchimp account to verify if the member id is available or not?

Thank you.

[Will]

I think the member ID is available. When a user signs up through the plugin, they are added successfully to the correct Mailchimp list. When the account/subscription is cancelled through the plugin, the email is not removed from the Mailchimp list and I get the FAILURE notice in debug mode:

[2021/10/27 16:26:02] – FAILURE: [MailChimp] No member_id available. Aborting

[mbrsolution]

Hi, have you read the following documentation, especially the troubleshooting steps?

https://simple-membership-plugin.com/signup-members-mailchimp-list/

Regards.

[Will]

I did follow the troubleshooting steps which is how I know the user is added to the correct Mailchimp list. I also have successful tests where users were signed up to the correct list in Mailchimp. But when removing a user’s account through my site though, their account is not also removed in Mailchimp. That means I have to go into Mailchimp to remove that user. In the plugin I checked the box that says “Remove Email From List When Subscription Payment is Cancelled”. When running the debug, I get an error “[2021/10/27 16:26:02] – FAILURE: [MailChimp] No member_id available. Aborting”.

[Author]

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