How to let users cancel their membership?

[Sync]

Hi,
I’m trying to figure out if there’s a standard practice people are using to cancel people’s memberships.
I understand that if people cancel their recurring payments in paypal or stripe, of course after the period of the membership expires they’ll be cancelled on the website too.
A nice thing to have would be a cancellation button that depending on the payment gateway would trigger a cancellation at the gateway too. So for instance if a user is paying using paypal, it’ll cancel the recurring payment in paypal and same thing for stripe.

Has anyone found a workaround to this? Did you implement an extra plugin or are you just manually cancelling people every time?
Also, is there a way to cancel a subscription without completely deleting the user from the website? In my specific situation people may stop paying and subscribe again at a later day, which means they’ll have to go through the registration process.

Many thanks
Alex

[The Assurer]

I understand that if people cancel their recurring payments in paypal or stripe, of course after the period of the membership expires they’ll be cancelled on the website too.

When a member cancels at PayPal, et al; an IPN is immediately sent to the plugin. Depending upon the plugin settings; the membership can either be immediately cancelled, or allowed to expire.

[Sync]

Hi,
thanks for your answer. That makes all sense and I’ve read it written in the documentation. My question was more to understand if there’s a way to do all the way around. I’d like a user to be able to cancel his subscription from my website, that will propagate to paypal/stripe. Also I’d like the user to stay in the system and not be deleted.

[The Assurer]

…I’d like the user to stay in the system and not be deleted.

When a membership is cancelled; the account status goes “Inactive,” and stays in the system.

I’d like a user to be able to cancel his subscription from my website, that will propagate to paypal/stripe.

That’s not possible with SWPM, because PayPal/Stripe has no way to validate the authenticity of the person making the cancellation request. When it is done on their sites, the authenticity comes from the member having to log into PayPal/Stripe. Right now, the next best thing is to provide an instruction page with links to PayPal/Stripe.

[Author]

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