how to customize email after rejecting new member

[redactie]

Hi,
New members on our site must be manually accepted or rejected, depending on wether they are registered members of our organization. I have customized the email message that is sent out to new members when I accept them, via WP membership –> settings –> Email settings. However, I cannot find or customize the message that should be sent out when I reject a new member. It appears that rejected members don’t get any message at all. How can I send a customized message to rejected new members?

[mbrsolution]

Hi, please check the following documentation.

https://simple-membership-plugin.com/manually-approve-members-membership-site/

Let me know if the above helps you.

Thank you

[redactie]

Hi, sorry, but this doesn’t seem to answer my question. I can only find how to customize the message when someone is active or pending, but not when someone is rejected (inactive).

[admin]

There is no such thing as “Rejected registration” action. The admin simply uses the following feature to send an email telling the user whatever he wants to say when he changes the account status to “inactive” for example:

https://simple-membership-plugin.com/send-a-quick-notification-email-to-your-members/

That one “quick notification email” feature allows you to send an email to the user when you edit that user’s profile and change the account status for example. The email is sent when you save/update the profile.

[redactie]

Thank you, yes, that is what I thought. So no automatic message but an individual reply each time someone is changed to ‘inactive’. One last question: when I used that feature to send a test mail to myself, the sender is WordPress, not info@mydomain (which is set up at e-mail settings). How do I change that to the correct sender address?
Thanks again for your help!

[mbrsolution]

@redactie, please check the following documentation. Let me know if this helps you.

https://simple-membership-plugin.com/customising-email-address-value-emails/

Thank you

[Author]

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