Fatal Error when processing through Stripe

[Helen S]

After processing Stripe payment, screen shows fatal error:
Fatal error! Payment with ref_id swpm_792b9 etc|6936 can’t be found.

The payment is being processed by Stripe, but it is not amending the status of the subscription from expired to active.

[The Assurer]

Please turn on the SWPM debug logs. Without the debug logs recording what’s going on; any attempt to assist you would be “guessing.”

Also, please review a similar support thread that was resolved, in which the issue was in the Stripe account setup:
https://simple-membership-plugin.com/forums/topic/im-getting-fatal-error-payment-with-ref_id-swpm_xxxxx-cant-be-found/

[Helen S]

thanks – I had missed the step of setting up a web hook!

Resolved – thanks again!

[Author]

Posts