Error 'User not found' displayed even for valid users

[gmandala]

Hi,
The log in page (http://www.tvhobownersassociation.in/membership-login/) which was working fine for over 2 months now starting displaying ‘user not found’ msg even for valid users (and pwds). Unfortunately I am not seeing any attachment option to include the screenshot here in this question.

When we click on the Log in link on the vertical menu bar (http://www.tvhobownersassociation.in/wp-login.php) the same login credentials are working fine and we are able to log in successfully.

Would be great if you could look in to this.

cheers.

[mbrsolution]

Hi, do you know what has changed from the moment it stopped working?

For example did you update one or more plugins? Did you update the theme? Did you add a new plugin?

[gmandala]

No, i didn’t make any changes. There was a notification of an update of this plugin which i activated hoping it may fix the issue. But it didn’t.

[gmandala]

The issue existed even before i updated this plugin.

[mbrsolution]

Hi, can you verify that the user exist under WordPress User’s and also in Simple Membership Members area? Can you also enable debug mode and check the log file?

[gmandala]

Yes. As i said i could login using the other link i mentioned. Even for admin login the issue exists

[mbrsolution]

Hi have you got the latest plugin version? Can you also deactivate all your other plugins except this one and carry out a test? Did you enable debug mode and checked the log file?

[gmandala]

@mbrsolution, Thanks for your prompt note. When I tried logging using a temp id which is created in both the lists it worked.I just noticed that the admin userid is NOT listed under the WP Membership > Members menu but is present in the word press users list. May be i never logged in at the wp-login.php and hence never faced this issue.

[mbrsolution]

Hi, is your issue now resolved?

[gmandala]

Yes. Thanks

[gmandala]

Hi,
How do i make the admin credentials of wordpress login apply automatically to membership login page as well? Right now even as as admin when i click the website which asks for login (membership plugin’s login) since admin is not present as a user in the plugin it doesnt recognize. I am trying to avoid creating another user as an admin under the plugin. Also, curious as to what would happen if i create a user with name ‘admin’ with a different pwd? Thx.

[mbrsolution]

Hi please read the following instructions to allow Admin access to the membership area.

Regards

[gmandala]

@mbrsolution, Thanks a bunch for the pointers to user import. I installed the user import plugin, created a user group ‘Admin Access Level’ and could also see my admin user ‘tvhoboa’ when i went to user import menu. However even after i selected this admin user and clicked ‘apply’ button in the import process, I still don’t see this admin user in the ‘Users’ list of simple membership.

And the admin id still gets the ‘user not valid’ message when accessing the site.

[mbrsolution]

Hi, can you enable debug mode and after check the log file.

Thank you

[Author]

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