Error! Invalid Request.

[Bruk]

Hello,

My subscriber recieved this message, when She clicked the registration link ( {reg_link} ):

“Error! Invalid Request. Could not find a match for the given security code and the user ID.”

What does it mean? What is the problem?

Thanks

David

[The Assurer]

This is the link to complete registration, in the email?

Is she the ONLY person that receives this error?

Have you seen the email link she is referring to?

[Bruk]

Yes, in the email.

She is the first/only.

Site: https://georganicmethod.com/

Thanks

David

[The Assurer]

Is she the ONLY person that receives this error?

She is the first/only.

Have you seen the email link she is referring to?

Site: https://georganicmethod.com/

Something isn’t right about that link. Can you please post a copy of the complete email she received? It may be that her email client “did something” to the registration completion link.

[Bruk]

https://georganicmethod.com/membership/join/registration/?member_id=13&code=ad805cbdd1974f855e65b3474f2371e3

Thanks

David

[The Assurer]

Clicking the link does not result in the error described. Unless you are able to recreate the issue; my belief is that her email client did “something” to make the registration completion link invalid; most likely a word wrap.

[Bruk]

When I click the link I see this:

Thanks

David

[The Assurer]

Yes, I saw that too. But it is not the original “Error! Invalid Request. Could not find a match for the given security code and the user ID.” error that you originally reported. In the case of the above screenshot, I think it’s because the link was clicked “1 too many times.”

So… can you reproduce the original error message that you reported?

[Bruk]

I don’t understand. These are same errors.

“1 too many times.”

Maybe… But her account has not activated and this is the problem.

Thanks

David

[The Assurer]

Gotcha. I was paying too much attention to the rest of the screen. It’s saying it could not match the “security code, and user ID” provided by the link, to a valid registration request.

Have you been able to reproduce this with any other member? If you register a new member, and then send it a registration link, does the error still occur?

[Author]

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