Emails issues

[zyzyl]

Hello, I am experiencing email issues with the plugin. 2FA is not sending the confirmation code to the emails, the admin does not receive an email when a new user is registered, and also notification emails are not working. Can you please help?

[The Assurer]

Please turn on the debug logs, and try some test cases. The debug logs should show when an email message is sent.

[zyzyl]

Here is the debug logs:

[2025/12/04 17:14:24] – SUCCESS: [reCAPTCHA Addon] Google Captcha is enabled. Lets validate captcha.
[2025/12/04 17:14:24] – SUCCESS: [reCAPTCHA Addon] Captcha validated successfully!
[2025/12/04 17:14:24] – SUCCESS: Creating new swpm user. Account status: activation_required, Membership Level ID: 2
[2025/12/04 17:14:24] – FAILURE: swpm_handle_wp_user_registration() – SWPM member account with this username already exists! No new account will be created for this user.
[2025/12/04 17:14:24] – SUCCESS: Completed the profile_update hook handling – SWPM user profile (Member ID: 86) updated with the latest WP user data.
[2025/12/04 17:14:24] – SUCCESS: Member registration complete email sent to: zina.bogomilova@gmail.com. From email address value used: iCOVER IPST <zina.bogomilova@gmail.com>
[2025/12/04 17:14:24] – SUCCESS: Admin notification email sent to: zina.bogomilova@gmail.com
[2025/12/04 17:19:14] – SUCCESS: Completed the profile_update hook handling – SWPM user profile (Member ID: 86) updated with the latest WP user data.
[2025/12/04 17:19:14] – SUCCESS: Notify email sent (after profile edit from admin side). Email sent to: zina.bogomilova@gmail.com

[admin]

According to the debug log file you shared, the plugin is successfully executing the email sending code. If you didn’t receive those emails in your inbox, it indicates that your server is either failing to send them out or the emails are being blocked somewhere along the way (e.g., by spam filters, your hosting provider’s policies, or the recipient’s email service). Your hosting provider can help trace the specific email delivery attempt and identify exactly where it’s getting blocked—ask them to check their mail logs for the sender address, timestamp, and recipient from your debug output.

For a deeper dive into this common issue (including how email flow works post-plugin execution and additional troubleshooting tips):
https://simple-membership-plugin.com/forums/topic/email-sending-issue-on-your-site/

[zyzyl]

Thank you so much! I contacted the hosting provider, and the emails are now working.

[Author]

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