E-mail merge tag {membership_level_name} does not work for Notify User

[blancasterParticipant]

Hi,

I have been unable to use the dynamic e-mail merge tag {membership_level_name} when I check the “Notify User” box while in the Edit Member tab. Here is the text I am using in the “Mail Body”:

———————————————————————————————

Dear {first_name} {last_name},

Your membership has been approved! Your account status is Active. Your membership level is {membership_level_name}.

Please login to the member area at the following URL:

{login_link}

Thank You,
ESRD Support

——————————————————————————————–

What the user currently receives looks like the following (for a first name of Brent, a last name of Lancaster and a membership level name of Customer):

____________________________________________________________________________________________

Dear Brent Lancaster,

Your membership has been approved! Your account status is Active. Your membership level is {membership_level_name}.

Thank You,
ESRD Support
____________________________________________________________________________________________

What I’ve noticed is if the e-mail merge tag contains no text, it defaults to not replacing the merge tag itself (i.e. if the first name is ” then {first_name} will appear). Is there a reason why the Membership Level names would be blank?

Currently, my membership levels are the following:

ID | Membership Level
6 Software Downloader
5 Trial Evaluator
4 Customer
2 Registered User

Ideally, it would use the current Membership Level right under the “Mail Body” field, and I would not have to manually enter the Membership Level in the e-mail.

Is there a fix for this? Thanks!

[OvidiuParticipant]

Hello,

Any chance somebody found a solution to the problem above?

{membership_level_name} merge tag doesn’t work.

thnak you,
Ovidiu

[mbrsolutionModerator]

Hi,

Out of curiosity and for testing purposes do any of the following email tags work?

https://simple-membership-plugin.com/email-merge-tags-email-shortcodes-for-email-customization/

Kind regards

[OvidiuParticipant]

Hi,

{membership_level_name} and {primary_address} do not work. All other tags do. Unfortunately, it seems that these two tags never worked (or at least not in the last 3 years).

cheers!

[mbrsolutionModerator]

Thank you for reporting back with more information. I have submitted a message to the developers to investigate further your findings.

Kind regards

[adminKeymaster]

I have updated the plugin’s code so that the {membership_level_name} email merge tag can work for the “Notify User” feature. It will go out with the next release of the plugin.

[OvidiuParticipant]

Thank you very much. I highly appreciate the quick response.

Best regards,
Ovidiu

[Author]

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