Could not find a match for the given security code and the user ID

[jscmal]

Hi,
in the last 2 days, my website has got 2 new members. They reported a problem to complete the registration. Today I have got also a screenshot by one of them.

They have an error message. But the registration is completed. They can make the login.

The error is:

Error! Invalid Request. Could not find a match for the given security code and the user ID

It appears on the registration page after they complete the registration.

I checked the log:

[06/25/2018 4:12 PM] - SUCCESS: Log file reset
------------------------------------------------------------------

[06/27/2018 11:41 AM] - SUCCESS: Paypal Class Initiated by 173.0.81.1
[06/27/2018 11:41 AM] - SUCCESS: Post string : transaction_subject=XXXXXXXXX

[06/27/2018 11:41 AM] - SUCCESS: Checking if PayPal IPN response is valid
[06/27/2018 11:41 AM] - SUCCESS: Connecting to: https://www.paypal.com/cgi-bin/webscr
[06/27/2018 11:41 AM] - SUCCESS: IPN successfully verified.
[06/27/2018 11:41 AM] - SUCCESS: Creating product Information to send.
[06/27/2018 11:41 AM] - SUCCESS: Transaction Type: Buy Now/Subscribe
[06/27/2018 11:41 AM] - SUCCESS: Item Number: 872
[06/27/2018 11:41 AM] - SUCCESS: Item Name: Challenge - 3 Months - XXX – Recurring Payment - Launch Promo
[06/27/2018 11:41 AM] - SUCCESS: Item Quantity: 1
[06/27/2018 11:41 AM] - SUCCESS: Item Total: XXX
[06/27/2018 11:41 AM] - SUCCESS: Item Currency: EUR
[06/27/2018 11:41 AM] - SUCCESS: Membership payment paid for membership level ID: 4
[06/27/2018 11:41 AM] - SUCCESS: Transaction type: subscr_payment. Checking if the member profile needed to be updated
[06/27/2018 11:41 AM] - SUCCESS: Updating subscription start date if applicable for this subscription payment. Subscriber ID: I-3EFYGK499XRT Email: XXXXXX
[06/27/2018 11:41 AM] - SUCCESS: Did not find an existing record in the members table for subscriber ID: XXXXXX
[06/27/2018 11:41 AM] - SUCCESS: This is a new subscription payment for a new subscription agreement.
[06/27/2018 11:41 AM] - SUCCESS: Saving transaction data to the database table.
[06/27/2018 11:41 AM] - SUCCESS: Transaction data saved.
[06/27/2018 11:41 AM] - SUCCESS: Paypal class finished.

------------------------------------------------------------------

[06/27/2018 11:41 AM] - SUCCESS: Paypal Class Initiated by 173.0.81.1
[06/27/2018 11:41 AM] - SUCCESS: Post string : txn_type=XXXXXXXX
[06/27/2018 11:41 AM] - SUCCESS: Checking if PayPal IPN response is valid
[06/27/2018 11:41 AM] - SUCCESS: Connecting to: https://www.paypal.com/cgi-bin/webscr
[06/27/2018 11:41 AM] - SUCCESS: IPN successfully verified.
[06/27/2018 11:41 AM] - SUCCESS: Creating product Information to send.
[06/27/2018 11:41 AM] - SUCCESS: Subscription signup IPN received... (handled by the subscription IPN handler)
[06/27/2018 11:41 AM] - SUCCESS: Found a membership level ID. Creating member account...
[06/27/2018 11:41 AM] - SUCCESS: swpm_handle_subsc_signup_stand_alone(). Custom value: subsc_ref=4&user_ip=XXXXXX, Unique reference: XXXXXX
[06/27/2018 11:41 AM] - SUCCESS: Could not find any record using the given email address (XXXXXXXX). Attempting to query database using the unique reference: XXXXXXX
[06/27/2018 11:41 AM] - SUCCESS: Did not find a match for an existing member profile for the given reference. This must me a new payment from a new member.
[06/27/2018 11:41 AM] - SUCCESS: Creating new member account. Membership level ID: 4
[06/27/2018 11:41 AM] - SUCCESS: Member signup URL: XXXXXXX/membership-login/membership-registration/?member_id=68&code=bbdf2ed2d6f987eacba70babc20fdee4
[06/27/2018 11:41 AM] - SUCCESS: Member signup/upgrade completion email successfully sent to: XXXXX
[06/27/2018 11:41 AM] - SUCCESS: Paypal class finished.

------------------------------------------------------------------

[06/27/2018 11:46 AM] - SUCCESS: Paypal Class Initiated by 173.0.81.1
[06/27/2018 11:46 AM] - SUCCESS: Post string : txn_type=XXXXX
[06/27/2018 11:46 AM] - SUCCESS: Checking if PayPal IPN response is valid
[06/27/2018 11:46 AM] - SUCCESS: Connecting to: https://www.paypal.com/cgi-bin/webscr
[06/27/2018 11:46 AM] - SUCCESS: IPN successfully verified.
[06/27/2018 11:46 AM] - SUCCESS: Creating product Information to send.
[06/27/2018 11:46 AM] - SUCCESS: Subscription cancellation IPN received... (handled by the subscription IPN handler)
[06/27/2018 11:46 AM] - SUCCESS: Refund/Cancellation check - lets see if a member account needs to be deactivated.
[06/27/2018 11:46 AM] - SUCCESS: Subscriber ID is present. Retrieving member account from the database. Subscr_id: XXXXXX
[06/27/2018 11:46 AM] - FAILURE: No associated active member record found for this notification.
[06/27/2018 11:46 AM] - SUCCESS: Paypal class finished.

------------------------------------------------------------------

[06/27/2018 12:09 PM] - SUCCESS: Member registration complete email sent to: XXXXXXX. From email address value used: XXXXXXX
[06/27/2018 12:09 PM] - SUCCESS: Admin notification email sent to: XXXXX
[06/27/2018 12:09 PM] - SUCCESS: [MailChimp] Mailchimp integration addon. After registration hook
[06/27/2018 12:09 PM] - SUCCESS: [MailChimp] Debug data: XXXXXXXX
[06/27/2018 12:09 PM] - SUCCESS: [MailChimp] Doing list signup.
[06/27/2018 12:09 PM] - SUCCESS: [MailChimp] Checking list name : XXXXXXXX
[06/27/2018 12:09 PM] - SUCCESS: [MailChimp] Found a match for the list name on MailChimp. List ID :XXXXX
[06/27/2018 12:09 PM] - SUCCESS: [MailChimp] List ID to subscribe to:XXXXXX
[06/27/2018 12:09 PM] - SUCCESS: [MailChimp] MailChimp Signup was successful.
[06/27/2018 12:09 PM] - SUCCESS: Auto login after registration feature is enabled in settings. Performing auto login for user: XXXXX

I thought it was a cache problem. But watching the log, I have thought something different.

Could it be the Autologin?

It is the last thing I enabled.

What do you think?

Kind regards

G. Aloe

[mbrsolution]

Hi, in regards to the following log entry. The failure message is regarding a subscription cancellation. Is this correct? If it is can you verify that the cancellation amount went through?

Another question. Do you know if the person that cancelled their subscription, did they decide to subscribe again before the cancellation went through? This is just a theory of mine.

[06/27/2018 11:46 AM] – SUCCESS: Paypal Class Initiated by 173.0.81.1
[06/27/2018 11:46 AM] – SUCCESS: Post string : txn_type=XXXXX
[06/27/2018 11:46 AM] – SUCCESS: Checking if PayPal IPN response is valid
[06/27/2018 11:46 AM] – SUCCESS: Connecting to: https://www.paypal.com/cgi-bin/webscr
[06/27/2018 11:46 AM] – SUCCESS: IPN successfully verified.
[06/27/2018 11:46 AM] – SUCCESS: Creating product Information to send.
[06/27/2018 11:46 AM] – SUCCESS: Subscription cancellation IPN received… (handled by the subscription IPN handler)
[06/27/2018 11:46 AM] – SUCCESS: Refund/Cancellation check – lets see if a member account needs to be deactivated.
[06/27/2018 11:46 AM] – SUCCESS: Subscriber ID is present. Retrieving member account from the database. Subscr_id: XXXXXX
[06/27/2018 11:46 AM] – FAILURE: No associated active member record found for this notification.
[06/27/2018 11:46 AM] – SUCCESS: Paypal class finished.

Could it be the Autologin?

I am not sure if that is the problem, however you could carry out a test yourself. Register for a new account with the Autologin disabled. Let us know what happens.

Kind regards

[Author]

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