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The link that is sent to customers to complete their registration, does not work from a cell phone, BUT it works from a laptop or desktop computer.
When I try to click the link from a cell phone I get a “404” error, but when that same link is clicked from a laptop or desktop computer, it works fine.
What is going on??? PLEASE someone help!
Hi, do you know the exact error message? Or is it simply a 404 file not found error message? Do you have a cache plugin installed in your site? Is your site responsive? Did you clear your mobile device browser cache? What mobile phone did you test?
It is either a “404” error, where the page can’t be reached OR it does not have that 404, but there is an error of the page not being able to be retrieved.
Cache was emptied.
The site is responsive.
It does it from any mobile phone.
I do not understand why a computer would work with that link and a mobile phone does not.
I also DO NOT like the idea that this plugin does not have a way to make completing registration automatic, instead of making a customer by a product and then making them register after the fact. That does not make sense to me.
I wish I could disable them registering after the fact. That would be ideal for me.
Hi, please read the following documentation in regards to the registration process of this plugin.
I did look at it, but I don’t see anything in that documentation that helps my situation.
Can you point me in the direction of my issues?
Hi, I just wanted to share with you the documentation about the registration process with this plugin. This is in regards to the following comment.
I also DO NOT like the idea that this plugin does not have a way to make completing registration automatic, instead of making a customer by a product and then making them register after the fact. That does not make sense to me.
The plugin developers will investigate further your issue.
Kind regards
It is likely that the link is not wrapping around correctly in the APP that you are using for viewing the email in your cell phone. So the link is getting broken. Copy and paste the link that you see in the cell phone and the one you see when you access it from your computer so I can inspect them.
Here is the registration link you can test using a mobile phone and a laptop or desktop computer. It DOES not work with a mobile phone, BUT does work on a laptop or desktop computer:
[http://sexitoes1.com/index.php/membership-join/membership-registration/?member_id=10&code=926723a49d8ed45ec6bd6bf8bed4f26f]
That URL is wrong. The following registration page doesn’t exist:
[http://sexitoes1.com/index.php/membership-join/membership-registration/]
This usually happens if you edit the registration page and mess things up.
You are not suppose to touch the required pages that our plugin creates automatically. Read the following documentation then redo your registration page and update the settings to correct the mistake:
https://simple-membership-plugin.com/recreating-required-pages-simple-membership-plugin/
How can you make the assumption, that I did something to the URL???
That did NOT occur!
I did not touch the URL and I did not touch any emails regarding that part of it.
The tool is doing that automatically.
I will look for another plugin.
This is not working for me at all and I have to redo all new memberships because of it.
That is not efficient and not productive for me to run my business.
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