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[Support request] Cant log out or log in – loops

Simple Membership Plugin › Forums › Simple Membership Plugin › Cant log out or log in – loops

Tagged: login, Logout

  • This topic has 9 replies, 2 voices, and was last updated 8 years, 4 months ago by The Assurer.
Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • March 8, 2018 at 10:58 am #13612
    RTra
    Participant

    Sometimes when someone visits my site they are presented with the ‘Restricted Post (not logged-in)’ message but when they click login they are then shown their profile page, suggesting they are logged in. If they then click logout on that screen they return to the ‘Restricted Post (not logged-in)’. If they press the login link they return to their profile page and so the process repeats! This problem is intermittent

    March 8, 2018 at 1:05 pm #13617
    The Assurer
    Moderator

    I think there are page caching issues on your site. Are you using any page caching plugins or server modules installed?

    March 8, 2018 at 2:25 pm #13621
    RTra
    Participant

    I dont think so:

    Akismet AntiSpam
    AMP
    Content Views
    DW Question Answer
    If Menu
    Jetpack
    Simple Membership
    SM Custom Messages
    SM Google recaptcha
    VaultPress

    March 8, 2018 at 3:52 pm #13625
    The Assurer
    Moderator

    This problem is intermittent

    Intermittent problems are usually not site or plugin issues. Does it only happen to a particular set of users? Has it happened to you?

    March 9, 2018 at 11:24 am #13656
    RTra
    Participant

    It occurs for me quite often. It isn’t resolved by deleting browsing history (Chrome) and happens regardless of whether I log in using my admin account or a basic level test login that I use. It occurs when you have been logged in and then revisit the site later. Sometimes after taking me to the profile page the first time and back to login, the next time I click the login link it takes me to the login page, but usually the loop repeats again and again.

    I’m unsure if it’s related, but after logging into wordpress.com, if I then log in to the site (via simple membership login) so that I can see the site content (using any login) I get ‘500 Internal Server Error’ which is only resolved by clearing my browsing history.

    I really appreciate your assistance, thanks

    March 10, 2018 at 1:38 pm #13662
    The Assurer
    Moderator

    I’m unsure if it’s related, but after logging into wordpress.com, if I then log in to the site (via simple membership login) so that I can see the site content (using any login) I get ‘500 Internal Server Error’ which is only resolved by clearing my browsing history.

    That Error 500 is “infrastructure related” and is unrelated to any plugin. Are you able to reliably reproduce THAT error?

    March 12, 2018 at 9:11 am #13675
    RTra
    Participant

    Yeah easily, every time. I log out of both the site and wordpress. Log into wordpress, view site, log into simple membership login page…. Error 505. Only resolved by clearing browsing data… until do the above again, when the error returns

    March 12, 2018 at 12:19 pm #13676
    The Assurer
    Moderator

    https://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html
    500 Internal Server Error
    The server encountered an unexpected condition which prevented it from fulfilling the request.

    505 HTTP Version Not Supported
    The server does not support, or refuses to support, the HTTP protocol version that was used in the request message. The server is indicating that it is unable or unwilling to complete the request using the same major version as the client…

    These are not plugin related errors. Where (geographically) are the users located? Which browser and version is being used, when this error occurs?

    March 13, 2018 at 9:52 am #13689
    RTra
    Participant

    It is me getting these errors. I’m in the UK and using Chrome. It doesnt occur if you dont have a wordpress account as well as a simple membership login (ie it is more frequently an issue for admins)

    March 13, 2018 at 12:08 pm #13690
    The Assurer
    Moderator

    I really “hate” to knock hosting providers; but I personally consider WordPress.com akin to “training wheels” for folks wanting to see what it’s like to run a WordPress site. I also suspect it’s all that extra software they use to limit the different site tiers, plus server capacity issues, that contributes to the “Error 5xx” problems. Finally, it’s one of the more pricey hosting providers, for what you get.

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