Bulk Import – users have account state = Pending

[APBA]

Hello,
I’ve imported some test users before importing the real ones.
My membership level is set to require an email activation.
I have tried 2 imports:
a) 1 with “Send Registration Complete Email” ticked on the Bulk Import dashboard, and
b) 1 without this.
In both cases, the users have an account status of Pending.
In scenario a), the users receive an email giving them their username and password and telling them their registration is complete, and they can login to the member area by following the correct URL. When they click the link, they end up to the login screen, but when they try to login, it says the account is pending.
In scenario b), they don’t receive the Registration Complete email, which is normal since I didn’t tick that option, but they don’t receive any other email to activate their registration.
Even with scenario a) no activation email is sent.

How do they activate their account?

Note: if the user registers normally via the form, they receive the account verification/activation email.

Could someone please help me?

Thanks heaps,
Cassie

[The Assurer]

In the CSV file, did you remember to set the account_state to active???

[APBA]

Ah! No, I didn’t.
So, to clarify, when they are set to active, what emails do they receive?

Thanks 🙂

[The Assurer]

You set the account status to either active or pending. The registration email will still be sent after the import has completed.

[APBA]

thank you

[Author]

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