- This topic has 5 replies, 3 voices, and was last updated 8 years, 4 months ago by
.
-
Posts
-
Hi.
Is there a way that admin can receive a notification email when a member renews their subscription manually and also when a subscription payment is made via PayPal subscriptions? Currently, we receive a notification when a new membership registration is received, but not when one is renewed. If there’s no function for this, is there a hook that we can use to trigger one?
Many thanks,
David
Hi, have you enabled the following feature Send Notification to Admin under Settings -> Email Settings?
Regards
Yes. That doesn’t seem to trigger an admin notification for renewals using the PayPal subscription option, and I don’t think it is triggering them when a user manually renews either.
Hi, now that I think about it I think that is how the plugin works. Once someone registers for the first time a notification is sent to the admin to let them know that someone has registered. After this, there is no more notifications sent to admin whether or not the member decides to subscribe again.
I have sent a message to the developers to investigate this further.
Thank you
Every time there is a transaction via paypal (a one time payment or a recurring payment), paypal sends you an email notification telling you that you have received a payment. You just have to look at that email and you will get what you are after.
Thanks for the reply. This is no use where the person overseeing your finance is different to the person overseeing your site’s membership, as is the case with us. As your plugin has to monitor for these sorts of renewal or recurring payments, there is surely a simple way to trigger an admin email? If you’re not able to do it, please can you let me know where in the code renewal or recurring payments are handled and I sort it myself? We we have a flurry of these types of payment in about three week’s time and I need to sort it before them. Many thanks.
- You must be logged in to reply to this topic.