Membership Plugin

WordPress Membership Plugin

[Support request] Account Status "Pending" After Monthly Renewal

Simple Membership Plugin › Forums › Simple Membership Plugin › Account Status "Pending" After Monthly Renewal

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Viewing 4 posts - 16 through 19 (of 19 total)
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  • Author
    Posts
  • May 10, 2021 at 8:41 am #22572
    Hactor
    Participant

    Hi Team,

    do you need any more information from my side to fix the issue?
    or
    do I need to buy the paid support?

    –
    Thanks

    May 11, 2021 at 2:10 am #22573
    admin
    Keymaster

    Hi, This will need to be handled using a paid support ticket so I can allocate some dedicated time to investigate your particular setup.

    May 11, 2021 at 4:39 am #22574
    Hactor
    Participant

    Hi,

    I have taken the paid support, please do the needful ASAP.

    –
    Thanks

    May 13, 2021 at 2:55 am #22587
    admin
    Keymaster

    The plugin is definitely triggering the following filter:

    
swpm_account_status_for_subscription_start_date_update

    Maybe the custom code that you added to override the status is not visible (in the context of that operation). If the theme’s functions.php file is not loading when the IPN message is being received (since the IPN HTTP post a background operation) then it won’t really execute your custom code tweak. I will need to test this theory.

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