Membership Plugin

WordPress Membership Plugin

User is not created though they have paid the payment

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Viewing 8 posts - 1 through 8 (of 8 total)
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  • July 7, 2016 at 9:12 am #7391
    ravisojitra
    Participant

    Hello,
    I have my affiliate website which has three categories that is free,golden and platinum.
    Whenever user clicks on sign up(for platinum) button it takes them to paypal payment for 20$.
    After they done with their payment, link is not sent to them in email and user registration is incomplete.
    So, i have to manually generate link everytime to let them be my user.
    I have affiliates and WP simple membership plugins that is used for all this procedure.
    Help me with these problems.

    Here is the link of problem..
    https://postimg.org/image/l5xjzzuc1/

    Here is the snapshot of log..
    https://postimg.org/image/v4hpmzaxt/

    July 7, 2016 at 12:12 pm #7394
    mbrsolution
    Moderator

    Hi, please check the following troubleshooting instructions for your e-mail issue.

    In regards to the registration process, you might like to check the following troubleshooting instructions.

    Thank you

    July 8, 2016 at 1:11 pm #7408
    ravisojitra
    Participant

    Hi there..
    I followed every instruction you mentioned above and did everything but still email is not being sent to users…
    In my wordpress logs, it tells me that email is successfully sent…
    kindly look that image here…
    https://i.imgsafe.org/fa5bc7fc58.png
    and User even isn’t getting that email in spam..

    I also have setup wp simple smtp plugin and configured with my email…
    but still it doesn’t send the email….

    Now, second question, if i have setup wp simple smtp with hosting email, then what email will i have to add in FROM EMAIL under the email settings in wp membership plugin’s setting?

    Please help me… it’s getting worse as i am losing the traffic on my website.

    July 8, 2016 at 10:30 pm #7412
    mbrsolution
    Moderator

    I think before we go any further. Can you speak to your host and ask them why are you having issues with your e-mails? Also check your server log files?

    July 9, 2016 at 7:43 am #7414
    ravisojitra
    Participant

    Thank you for your response…

    As you said,I checked that error log and that is empty…

    But i think i have found something,if you can help me out with this….

    I sent test mail from wp simple smtp after configuring that with my hostgator email…
    and it reached to destination..
    so i saw its headers and noted down IP address under received from section…
    look that here…
    https://i.imgsafe.org/0aa7c7bf11.png

    and i searched whether that IP is blocked or not and i found it is blacklisted by 3 sites…
    https://i.imgsafe.org/0aabd6d302.png

    so, Is this the main problem why my emails are not being sent…?
    And if this is the main problem, how should i resolve this?

    July 9, 2016 at 8:59 am #7415
    mbrsolution
    Moderator

    If your IP address is blacklisted then that would cause the issue you are currently having. Find out who is blocking your IP address and get in contact with them. I had a similar issue a while back and it was with Hotmail. I had to get in contact with them to unblock my IP address from their servers.

    July 9, 2016 at 9:24 am #7416
    ravisojitra
    Participant

    How to find who is blocking my IP address…?

    July 9, 2016 at 2:15 pm #7418
    mbrsolution
    Moderator

    Hi, I noticed in your image that your IP address was blacklisted by barracuda central. You might like to contact them to remove your IP address via the following URL removal request. You will have to find out about the other two in your image, just google it.

    Regards

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