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[Support request] Registration form problem

Simple Membership Plugin › Forums › Simple Membership Plugin › Registration form problem

Tagged: registration form username

  • This topic has 3 replies, 2 voices, and was last updated 1 week, 3 days ago by SteveE.
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • August 5, 2026 at 11:57 am #32237
    SteveE
    Participant

    I have set up a new paid membership level with a PayPal button and created a registration form for this level with the Form Builder plugin. When I test it, the PayPal button takes my money and I receive the ‘Complete your registration’ email with a link, but I follow the link and the form is faulty, it does not display the Username field. I want the username to be the user’s email address by default and I can’t see how to set this (although it works perfectly in other membership levels I set a long time ago).

    August 5, 2026 at 1:36 pm #32238
    SteveE
    Participant

    PS In the Form Builder plugin I have selected the option to Use Email Address as the Username

    August 7, 2026 at 1:58 am #32240
    The Assurer
    Moderator

    So, after you made that selection did that resolve the issue? If you still need help with the Form Builder, please complete a Premium Addon Support ticket and a developer will contact you.
    https://simple-membership-plugin.com/premium-addon-support/

    August 7, 2026 at 8:46 am #32242
    SteveE
    Participant

    No, selecting ‘Use Email Address as the Username’ has not resolved the issue (and in fact I had that option selected from the beginning and it works fine with other membership levels I’ve created before). I will complete a support ticket.

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