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Hello,
I have a monthly subscription website. If the user doesn’t have money on the card, and the payment is rejected via stripe, the account on the website will have a fresh new month of subscription. In this way, on the website, users that don’t pay are still active paying members. How is it possible? And how can I fix it?
Kind Regards
Marco
I have a monthly subscription website.
For clarification: For payments, are you using recurring subscription payments for your memberships; or are you requiring members to (manually) renew their membership every month?
Also, How is the affected membership level configured?
https://simple-membership-plugin.com/adding-membership-access-levels-site/Yes, recurring monthly subscription payments
Expire After 32 DaysShould I change the expiration? On stripe it’s monthly
When you say “not being processed,” does that mean Stripe register the payment as taking place; but nothing happens on your site?
Please turn on the debug logs, and make sure that IPN are being accepted & processed.
Also, does your site have a valid SSL certificate?
No, when the payment fails for insufficient Funds, the member get a new month of subscription.
Stripes tries for three days to charge the money. If the payment is successful, they get a new month. If it fails, they still get a new month.
Ok enabled debug
IPN are being accepted & processed. In the membership payments, there are payments that were successful (but there are not failed ones)
In the Webhook Endpoint, are you sure I should add only:
Customer
Charge
invoice.paidhttps://simple-membership-plugin.com/sca-compliant-stripe-subscription-button/
Because I saw that there are also available:
invoice.payment_failed
invoice.payment_succeededThis is the log for a new first subscription:
[2023/05/10 11:11:18] – SUCCESS: After login redirection addon. Checking if member need to be redirected.
[2023/05/10 11:11:18] – SUCCESS: After login redirection is configured in the membership level. Redirecting to: XXXXXXXXXXXXXXXXXXXXXXXXXX
[2023/05/10 11:17:40] – SUCCESS: Stripe subscription webhook received: customer.updated. Checking if we need to handle this webhook.
[2023/05/10 11:17:40] – SUCCESS: Stripe subscription webhook received: customer.created. Checking if we need to handle this webhook.
[2023/05/10 11:17:40] – SUCCESS: Stripe subscription webhook received: customer.subscription.created. Checking if we need to handle this webhook.
[2023/05/10 11:17:40] – SUCCESS: Stripe subscription webhook received: customer.updated. Checking if we need to handle this webhook.
[2023/05/10 11:18:10] – SUCCESS: Stripe subscription webhook received: charge.succeeded. Checking if we need to handle this webhook.
[2023/05/10 11:18:10] – SUCCESS: Stripe subscription webhook received: invoice.paid. Checking if we need to handle this webhook.
[2023/05/10 11:18:10] – SUCCESS: Stripe subscription webhook received: customer.updated. Checking if we need to handle this webhook.
[2023/05/10 11:18:10] – SUCCESS: Stripe subscription webhook received: customer.subscription.updated. Checking if we need to handle this webhook.
[2023/05/10 11:18:10] – SUCCESS: Updating the access start date if applicable for this subscription payment. Subscriber ID: XXXXXXXXXXXXXXXXXXXXXXXXXX, Email: , Account status: active
[2023/05/10 11:18:10] – SUCCESS: Did not find an existing record in the members table for subscriber ID: XXXXXXXXXXXXXXXXXXXXXXXXXX
[2023/05/10 11:18:10] – SUCCESS: This could be a new subscription payment for a new subscription agreement.
[2023/05/10 11:18:14] – SUCCESS: Stripe SCA Subscription IPN (HTTP POST) received. Processing request…
[2023/05/10 11:18:15] – SUCCESS: Stripe SCA Subscription charge successful.
[2023/05/10 11:18:15] – SUCCESS: swpm_handle_subsc_signup_stand_alone(). Custom value: subsc_ref=XXXX _ip=XXXX&swpm_id=XX, Unique reference: XXXXXXXXXXXXXXXXXXXXXXXXXX
[2023/05/10 11:18:15] – SUCCESS: Modifying the existing membership profile… Member ID: XX
[2023/05/10 11:18:15] – SUCCESS: Setting access starts date value to: 2023-05-10
[2023/05/10 11:18:15] – SUCCESS: Updating the current membership level (5) of this member to the newly paid level (6)
[2023/05/10 11:18:15] – SUCCESS: [MailChimp] Mailchimp integration addon. Membership upgrade hook.
[2023/05/10 11:18:15] – SUCCESS: [MailChimp] Debug data: |||
[2023/05/10 11:18:15] – SUCCESS: swpm_membership_level_changed action triggered. Member ID: XX, Old Level: 5, New Level: 6
[2023/05/10 11:18:15] – SUCCESS: Retrieving user record for member ID: XX
[2023/05/10 11:18:15] – SUCCESS: Calling user role update function.
[2023/05/10 11:18:15] – SUCCESS: Empty caps. Calling get_wp_user_roles_by_id() to retrieve role.
[2023/05/10 11:18:15] – SUCCESS: User role updated.
[2023/05/10 11:18:16] – SUCCESS: Member upgrade/update completion email successfully sent to: XXXXXXXXXXXXXXXXXXXXXXXXXX
[2023/05/10 11:18:16] – SUCCESS: Transaction data saved.
[2023/05/10 11:18:16] – SUCCESS: Redirecting customer to: XXXXXXXXXXXXXXXXXXXXXXXXXX
[2023/05/10 11:18:16] – SUCCESS: End of Stripe SCA Subscription IPN processing.Here we are with the failed:
[2023/05/10 11:48:19] – SUCCESS: Stripe subscription webhook received: charge.failed. Checking if we need to handle this webhook.
[2023/05/10 11:48:41] – SUCCESS: Stripe subscription webhook received: customer.subscription.updated. Checking if we need to handle this webhook.
[2023/05/10 11:48:41] – SUCCESS: Updating the access start date if applicable for this subscription payment. Subscriber ID: XXXXXXXXXXXXXXXXXXXXXXXX, Email: , Account status: active
[2023/05/10 11:48:41] – SUCCESS: Found a record in the member table. The Member ID of the account to check is: XX Membership Level: 6
[2023/05/10 11:48:42] – SUCCESS: Updated the member profile with current date as the subscription start date.
[2023/05/10 11:48:42] – SUCCESS: Value after update – Subscriber ID: XXXXXXXXXXXXXXXXXX, Start Date: 2023-05-10
[2023/05/10 11:49:06] – SUCCESS: Stripe subscription webhook received: charge.failed. Checking if we need to handle this webhook.#1) When multiple Stripe webhooks are received, it can be confusing to read it from the debug log file. I have added additional debug logging in the plugin so it adds a line marking the “end” of the webhook. So we don’t have confusion from the following sequence:
A webhook for charge.failed was received. Then after a few seconds another webhook (for example: customer.subscription.updated) was received.
It can be hard to see that the “charge.failed” was just ignored which is expected behavior.
The changes that I have made will be released with the next version of the plugin. In the meantime, you can download an updated copy of the plugin from our site and try it. Let me know if this makes any difference:
https://simple-membership-plugin.com/wp-content/uploads/simple-membership.zip
If you want to try this update, first delete the currently active copy of the plugin then upload and activate the above mentioned one. You won’t lose any data (members, payments, buttons, settings etc.) in the process so it is safe to do this.
#2) You are using a “Fixed Duration” expiry. When you use this, it means the account will expire after that duration is over. It won’t expire the account as soon as the subscription is cancelled or failed. If you want the account to expire immediately when the subscription is cancelled or it fails, then use the “No Expiry or Until Cancelled” option in the membership level.
The following page has some explanation between the different duration type setups:
https://simple-membership-plugin.com/adding-membership-access-levels-site/#3) Edit your Stripe webhook to only receive the following events. I am updating this in our documentation now. It will help reduce confusion:
– charge.refunded
– customer.subscription.updated
– customer.subscription.deleted
– invoice.paid
– invoice.payment_succeededOkey, thank you.
#1 Plugin Updated
#2 Fixed it with “No Expiry or Until Cancelled”
#3 Webhooks UpdatedI just got a new successful subscriber renewal:
[2023/05/11 16:09:10] – SUCCESS: Stripe subscription webhook received: customer.subscription.updated. Checking if we need to handle this webhook.
[2023/05/11 16:09:10] – SUCCESS: Stripe customer.subscription.updated webhook status: active
[2023/05/11 16:09:10] – SUCCESS: Updating the access start date if applicable for this subscription payment. Subscriber ID: XXXXXXXXXXXXXXXXXXXXXXXXXXX, Email: , Account status: active
[2023/05/11 16:09:10] – SUCCESS: Found a record in the member table. The Member ID of the account to check is: XX Membership Level: 6
[2023/05/11 16:09:10] – SUCCESS: Updated the member profile with current date as the subscription start date.
[2023/05/11 16:09:10] – SUCCESS: Value after update – Subscriber ID: XXXXXXXX, Start Date: 2023-05-11
[2023/05/11 16:09:10] – SUCCESS: End of Stripe subscription webhook processing. Webhook type: customer.subscription.updatedI will let you know as soon as a payment fails
Are you sure about this: “If you want the account to expire immediately when the subscription is cancelled or it fails, then use the “No Expiry or Until Cancelled” option in the membership level.” ?
If the webhooks are these:
charge.refunded
customer.subscription.updated
customer.subscription.deleted
invoice.paid
invoice.payment_succeededHow the plugin can expire an account if the payment fails? Maybe there is something missing.
One charge/payment attempt failing and the main subscription failing are TWO separate events. The plugin allows some graceful time for the a recurring charge to be retried. After Stripe fails to charge the recurring payment a few times (after trying it a few times), the subscription will be cancelled permanently. At that moment Stripe deletes the subscription and triggers the customer.subscription.deleted hook. Our plugin will use that to cancel/deactivate the member account. This prevents deactivating an account when one recurring charge event may have gone through a temporary hiccup that get resolved after a day or two.
Try cancelling that subscription from your Stripe account, then you will be able to test if the account gets deactivated or not.
[2023/05/13 09:30:28] – SUCCESS: Stripe subscription webhook received: customer.subscription.updated. Checking if we need to handle this webhook.
[2023/05/13 09:30:28] – SUCCESS: Stripe customer.subscription.updated webhook status: unpaid
[2023/05/13 09:30:28] – SUCCESS: Stripe customer.subscription.updated webhook status is not “active” or “trialing”. Ignoring this webhook.Stripe says next payment on the 13/06, on my website the member is still active with premium membership
If that payment keeps getting declined, Stripe will cancel the subscription. I am pretty sure Stripe will cancel a subscription automatically after up to four unsuccessful attempts to bill the customer.
So wait for Stripe to keep trying to charge that payment and ultimately fail or succeed. The fail outcome will deactivate the account, the success outcome will keep things going as usual.
It might be a good idea to seek clarification from Stripe, but based on my understanding, Stripe’s approach to handling this subscription is as follows: By default, they operate under the assumption that the charge will go through in one of the attempts. Therefore, they continue to display information indicating that everything is in order with the subscription, such as the next charge date and other relevant details. However, if the charge ultimately fails, the subscription will be canceled, rendering the displayed next payment date irrelevant.
If the subscription doesn’t get cancelled after a few repeat charge attempts then there is a problem and it needs to be looked at.
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