Membership Plugin

WordPress Membership Plugin

[Support request] Membership user cannot access membership

Simple Membership Plugin › Forums › Simple Membership Plugin › Membership user cannot access membership

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • July 28, 2021 at 9:18 pm #22911
    kaizen
    Participant

    Hi,

    I have an user that cannot login into the membership. I asked to request a new pasword and she said the system does not send her a new one. Could you please advise on how to help this person to access the membership?

    Thank you very much

    July 29, 2021 at 11:53 pm #22919
    mbrsolution
    Moderator

    Hi, can you ask her to check and make sure the email is not landing in the spam box. This sometimes happens.

    The following documentation can also help.

    https://simple-membership-plugin.com/forums/topic/email-sending-issue-on-your-site/

    Thank you.

    July 30, 2021 at 2:24 pm #22932
    kaizen
    Participant

    Hi, I already asked her and she said there is nothing in spam . Could you please tell me how can I create a pasword for her? when I go to her profile I enter a pasword underneath the email but when I save it the system does not take it.
    Edit Member
    Username (required) Indy
    E-mail (required) escuelaparalavida2010@hotmail.com
    Password (twice, leave empty to retain old password)
    I ENTERED A PASWORD HERE BUT WHEN I SAVE THE SYSTEM DOES NOT SAVE IT.

    Please advise

    July 31, 2021 at 10:25 pm #22942
    mbrsolution
    Moderator

    Hi,

    I ENTERED A PASWORD HERE BUT WHEN I SAVE THE SYSTEM DOES NOT SAVE IT.

    Can you let me know what error message is displayed? I am wondering if there is a conflict with another plugin. Please carry out the following troubleshooting steps.
    https://simple-membership-plugin.com/forums/topic/test-for-plugin-and-theme-conflict-before-posting-an-issue-or-a-bug/

    Let me know how you go.

    Thank you.

    August 2, 2021 at 12:19 pm #22947
    kaizen
    Participant

    Hi,

    I enter the new pasword , save, there is no message. It simple does not save the new pasword. Please advise the members has a paid membership.

    Thank you very much

    Carla

    August 3, 2021 at 12:49 am #22951
    mbrsolution
    Moderator

    Hi, how much memory is allocated to your site by your host? There might be also a conflict with one of your other plugins. Please check the following troubleshooting steps.

    https://simple-membership-plugin.com/forums/topic/test-for-plugin-and-theme-conflict-before-posting-an-issue-or-a-bug/

    Let me now if the above helps you.

    Thank you.

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