Membership Plugin

WordPress Membership Plugin

[Support request] Member Bulk Import issues

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  • April 9, 2021 at 10:06 pm #22434
    Guillaume
    Participant

    I have problems with the creation of accounts with the WP Membership plugin.

    When I import my CSV file with 4 accounts to create in the “Member Bulk Import” of WP Membership:

    – The first name in my file works fine, his account is created in “Subscribers”, he receives an email with his login infos and then has no trouble connecting to the blocked pages;
    – The second name of my file, his account is created in “Subscribers”, he does not receive an email with his login infos and he cannot connect;
    – The third and fourth name in my file, their account is not created in “Subscribers” and therefore impossible to connect.

    I’ve been trying to get this to work for several hours now, but without success.

    Thank you,

    April 10, 2021 at 12:22 am #22436
    mbrsolution
    Moderator

    Hi, did you follow the following instructions?

    https://simple-membership-plugin.com/simple-membership-bulk-import-member-data-csv-file/

    Thank you

    April 12, 2021 at 2:30 pm #22448
    Guillaume
    Participant

    Thanks for your answer.

    What I did is : export an Excel file form my member database, change each column with the required fields and export my file in CSV to have a file like that :

    user_name,first_name,last_name,email,membership_level,account_state
    partenariats@apdiq.com,Guillaume,Bambina,partenariats@apdiq.com,2,Active
    communication@apdiq.com,Julien,Betton,communication@apdiq.com,2,Active

    Am I doing something wrong ?

    April 13, 2021 at 4:12 am #22450
    mbrsolution
    Moderator

    Hi, make sure you use the csv template file you downloaded as a guide. To make sue the temple file works, import the sample data only and then check to make sure it has imported correctly.

    Let me know if the above information helps you.

    Kind regards

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