Membership Plugin

WordPress Membership Plugin

[Support request] Why when the user clicks the cancel button link it says "No profile was found"

Simple Membership Plugin › Forums › Simple Membership Plugin › Why when the user clicks the cancel button link it says "No profile was found"

Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • November 27, 2020 at 11:25 am #21594
    runjie
    Participant

    We’ve put a cancel link button for Stripe subscriptions, but when the user clicks it, it says: “We haven’t found any active profile” even if the profile is connected and perfectly working.

    November 27, 2020 at 12:06 pm #21595
    runjie
    Participant

    “No active subscriptions”

    this is the exact message, but the subscription is active in Stripe and everything.

    November 28, 2020 at 12:19 am #21600
    mbrsolution
    Moderator

    Hi, please check the following documentation.
    https://simple-membership-plugin.com/how-can-i-cancel-a-stripe-subscription-as-a-merchant/

    Let me know if you followed the above steps.

    Thank you

    November 28, 2020 at 6:47 am #21605
    runjie
    Participant

    yes, all of the steps were followed correctly

    November 29, 2020 at 3:37 am #21611
    mbrsolution
    Moderator

    Hi, is your issue similar to the following forum post?

    Regards

    November 30, 2020 at 6:25 pm #21631
    runjie
    Participant

    No, their problem is that the button doesn’t appear, my problem is that it says the user doesn’t exist, when in reality the user is logged in and with their profile active. I think it has something to do with API keys. After looking at the debug i found this error

    Error occurred during Stripe Subscription cancellation. No API key provided. (HINT: set your API key using "Stripe::setApiKey(<API-KEY>)". You can generate API keys from the Stripe web interface. See https://stripe.com/api for details, or email support@stripe.com if you have any questions.

    But the API key is set correctly and everything is working just fine. Yes I’ve followed the tutorial on how to set up a Stripe payment and put all the webhooks correctly and the API keys in its place.

    December 1, 2020 at 4:40 am #21634
    mbrsolution
    Moderator

    Hi,

    Unfortunately there is not much more I can do from here. I have submitted a message to the plugin developers to investigate further your issue.

    Thank you

    December 2, 2020 at 2:22 am #21640
    admin
    Keymaster

    When you configured the Stripe payment button, did you enter all the test and live API keys in the payment button? Is this an old subscription or a recently created subscription? Also, go to the plugins menu of your site to make sure you are using the latest version of the plugin.

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