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[Support request] Activation_required email not being sent

Simple Membership Plugin › Forums › Simple Membership Plugin › Activation_required email not being sent

  • This topic has 2 replies, 2 voices, and was last updated 5 years, 6 months ago by The Assurer.
Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • September 21, 2020 at 4:11 pm #20929
    hunterbevan
    Participant

    Hi,

    Emails are not being sent for Pending or Activation Required new members from optimi.org.uk

    When the ‘Notify User’ option is checked, the email is received ok though….

    Settings: https://snipboard.io/EyXc7k.jpg

    Log says emails were sent – but not received: https://snipboard.io/QK5UBN.jpg

    How can we fix this asap?

    Thanks

    September 22, 2020 at 1:38 pm #20933
    hunterbevan
    Participant

    Any update?

    September 24, 2020 at 2:56 am #20952
    The Assurer
    Moderator

    If the logs say the email was sent; then it “left the plugin.” Because you edited the logs, there really isn’t anything more that could be determined from viewing that extract. Please review this checklist to determine if there are any other issues that need to be examined.

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