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[Support request] Simple Membership Plugin upgrade: Addon Bundle Deal: Form Builder + Member Direc

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  • This topic has 3 replies, 3 voices, and was last updated 7 years ago by Gary.
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  • April 9, 2019 at 11:22 pm #17839
    Gary
    Participant

    We never received an email with the download instructions. I have been communicating with someone via email with no resolution. Here is a link to a screenshot of our receipt.

    [moderated after checking]

    Any help you can give us would be greatly appreciated.

    Gary

    April 10, 2019 at 2:49 am #17842
    mbrsolution
    Moderator

    Hi, sorry about the inconvenience. I have submitted a message to the developers to investigate your issue asap.

    Kind regards

    April 10, 2019 at 5:23 am #17844
    admin
    Keymaster

    Looks like you missed our reply on that email. I have just sent you another reply to your email.

    April 10, 2019 at 3:20 pm #17850
    Gary
    Participant

    Thanks Matt for getting back to me. You are correct, we are a non-profit dog agility club; our site is columbiaagility.org (Columbia Agility Club, CAT). I made the purchase using the clubs Credit Card that our Treasurer, Nancy Barrows, has (she gave me the information). I used Nancy’s name because it’s on the credit card. The email I thought I used was the club general email: columbiaagilityteam@gmail.com; Nancy is the person that manages this email account and forwards mail to the appropriate person, she didn’t get anything. Please advise on how to proceed.

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